Open to opportunities

Ahmad Mamaloba

@ahmadmamaloba

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Experienced social media manager and technical support specialist driving engagement and solutions.

Philippines

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What I'm looking for

I seek a role combining social media strategy and hands-on technical/customer support where I can drive engagement, solve customer issues, and contribute to growth.

I am a results-oriented social media manager and technical support professional with hands-on experience promoting businesses across Instagram, Facebook, and TikTok. I plan and schedule content, engage followers, design growth campaigns, and track performance to optimize results while staying current with platform trends.

Previously, I worked in technical support and as a subject matter expert for Telus Business Connect and T-Mobile Home Internet, providing step-by-step troubleshooting, virtual training, and back-office support. I consistently prioritized customer satisfaction through attentive service, root-cause analysis, and process guidance such as Transfer of Business Ownership.

I bring strong communication, multitasking, and problem-solving skills, with experience in content creation and customer service across inbound and support roles. I seek opportunities where I can combine my support expertise and social media know-how to drive customer success and business growth.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Freelance

Mar 2024 - Present (1 year 7 months)

Managed Instagram, Facebook, and TikTok for client businesses by planning and scheduling content, engaging followers, running growth campaigns, and tracking performance to optimize results.

Content Strategy Community Engagement Campaign Management Analytics TikTok Instagram Facebook)Facebook

Technical Support SME

Telus International

Mar 2022 - Feb 2024 (1 year 11 months)

Provided technical support and subject matter expertise for Telus Business Connect (BCONN), delivered virtual training, processed Transfers of Business Ownership, and resolved customer issues to maintain satisfaction.

Technical Support Troubleshooting Customer Service Process Management Telus Business Connect Back Office Communication

Technical Support SME

Alorica

Jan 2018 - Jan 2022 (4 years)

Served as subject matter expert for T-Mobile Home Internet, performing root cause analysis, providing step-by-step troubleshooting, and delivering customer-focused technical support.

Root Cause Analysis Troubleshooting Technical Support Multitasking Time Management Customer Service T Mobile Home Internet

Customer Service Representative

Winston Brand Inc.

Jan 2017 - Present (8 years 9 months)

Handled inbound calls for order placement and provided attentive customer assistance to address special needs and inquiries, maintaining customer satisfaction.

Inbound Order Processing Customer Support Communication Problem Solving Customer Satisfaction