babawale Bonu

I am a dedicated and results-oriented Customer Service Representative with five years of experience in the banking industry. My expertise lies in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. I have been recognized for exceeding customer satisfaction targets by 80% through attentive service and in-depth product knowledge.

Currently, I serve as a Tech Support Specialist at Inter5 IT Solutions, where I provide technical support to customers and maintain service level agreements. My previous roles at Fidelity Bank PLC and Guaranty Trust Bank have honed my skills in relationship management, allowing me to increase customer satisfaction, build loyalty, and reduce response times effectively. I am passionate about leveraging my background to enhance customer experiences and drive organizational success.