At Persado, I managed campaign delivery for Carrefour and Crédit Mutuel, serving as the main point of contact between clients and internal teams. I helped deliver campaigns to contractual SLAs and QA standards, and created onboarding documentation later adopted for EMEA Campaign Delivery Managers.
At Teleperformance, I moved reporting for Salt Mobile from Excel to Power BI, centralizing 90% of project reports in a dashboard fed by a daily SQL data warehouse. Most recently, as Operations Team Manager at Foundever, I managed a team of 14 business customer support agents and used performance analysis and coaching to support improvement.
