Savvas Sidiropoulos
@savvassidiropoulos
Experienced team leader skilled in onboarding, project management, and customer success.
What I'm looking for
I am an experienced team leader and former business owner with a strong background in customer-facing roles, technical support, and operations management. I have led onboarding for fintech clients, managed teams, and driven process improvements while maintaining high service standards.
My entrepreneurial experience running a delicatessen gave me end-to-end responsibility for finance, marketing, inventory, supplier relations, and customer experience, demonstrating my ability to manage complex operations and deliver results under pressure.
I hold an MSc in Artificial Intelligence and technical training in web design and project management (Prince2 Foundation), and I combine technical skills (Python, C++, Java, JavaScript, PHP, HTML, SQL) with leadership and communication strengths to help teams adopt platforms and meet KPIs.
Experience
Work history, roles, and key accomplishments
Lead onboarding specialist for a fintech client, guiding platform adoption, delivering training, coordinating cross-functional teams, and managing team performance and coaching since December 2024.
Handled high call volumes and technical support, resolved customer inquiries and IT issues using CRM and ticketing systems, and contributed to process improvements from May 2024 to November 2024.
Business Manager
Sirako Delicatessen
Sep 2011 - Jan 2023 (11 years 4 months)
Owned and directed operations, finance, marketing, supplier relations, inventory and compliance to maintain profitability and customer service from September 2011 to January 2023.
Tech Expert Consultant
Germanos
Mar 2016 - Oct 2016 (7 months)
Provided technical support and customer-facing sales assistance during an internship, resolving client issues and supporting sales from March 2016 to October 2016.
Education
Degrees, certifications, and relevant coursework
The Academy, Skillup
White Belt Certificate, Lean Six Sigma
2025 - 2025
Completed Lean Six Sigma White Belt training in 2025 focusing on process improvement fundamentals.
PeopleCert
Foundation Certificate, Project Management
2024 - 2024
Completed PRINCE2 Foundation in Project Management (2024) certified by PeopleCert.
Dimitra Educational Organization
Certificate, Web Design
2023 - 2023
Completed a Web Design course in 2023 focused on web development fundamentals and design practices.
Aristotle University of Thessaloniki
Master of Science, Artificial Intelligence
Completed MSc in Artificial Intelligence (30 ECTS) awarded in February 2020 at Aristotle University of Thessaloniki.
Alexander Technological Educational Institute of Thessaloniki
Bachelor of Engineering, Automation Engineering
Completed Bachelor degree in Automation Engineering awarded in December 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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