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Savvas Sidiropoulos

@savvassidiropoulos

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Experienced team leader skilled in onboarding, project management, and customer success.

Greece

Message

What I'm looking for

I seek a role where I can lead teams, drive onboarding and customer success, apply technical skills, and contribute to operational improvements in a collaborative, growth-focused company.

I am an experienced team leader and former business owner with a strong background in customer-facing roles, technical support, and operations management. I have led onboarding for fintech clients, managed teams, and driven process improvements while maintaining high service standards.

My entrepreneurial experience running a delicatessen gave me end-to-end responsibility for finance, marketing, inventory, supplier relations, and customer experience, demonstrating my ability to manage complex operations and deliver results under pressure.

I hold an MSc in Artificial Intelligence and technical training in web design and project management (Prince2 Foundation), and I combine technical skills (Python, C++, Java, JavaScript, PHP, HTML, SQL) with leadership and communication strengths to help teams adopt platforms and meet KPIs.

Experience

Work history, roles, and key accomplishments

Current

Squad Leader

Current

Taskus

Dec 2024 - Present (10 months)

Lead onboarding specialist for a fintech client, guiding platform adoption, delivering training, coordinating cross-functional teams, and managing team performance and coaching since December 2024.

Onboarding Training Customer Success Team Leadership KPI Tracking Conflict Resolution Time Management

Customer Service Agent

PeopleCert

May 2024 - Nov 2024 (6 months)

Handled high call volumes and technical support, resolved customer inquiries and IT issues using CRM and ticketing systems, and contributed to process improvements from May 2024 to November 2024.

Customer Support CRM Ticketing Systems Technical Troubleshooting Remote Assistance Communication

Business Manager

Sirako Delicatessen

Sep 2011 - Jan 2023 (11 years 4 months)

Owned and directed operations, finance, marketing, supplier relations, inventory and compliance to maintain profitability and customer service from September 2011 to January 2023.

Business Strategy Finance & Accounting Marketing Supplier Management Inventory Management Customer Service Budgeting & Compliance

Tech Expert Consultant

Germanos

Mar 2016 - Oct 2016 (7 months)

Provided technical support and customer-facing sales assistance during an internship, resolving client issues and supporting sales from March 2016 to October 2016.

Technical Support Customer Service Sales Support Troubleshooting Client Communication