At Innovative Answering, I handle high-volume inbound calls for an HVAC service call center. I triage urgent heating, cooling, and equipment issues, escalating emergencies according to company procedures.
I schedule service, maintenance, repair, and emergency appointments based on customer needs and technician availability. I also document customer and service details in company systems and train new associates on call handling and service standards.
At Pottstown Hospital, I coordinated emergency room admissions, verified insurance details, and completed patient records. I also scheduled bed placement, updated census information, and helped manage inpatient and outpatient waitlists.
