Open to opportunities

Aziel Charles

@azielcharles

I’m an Administrative Professional with 8+ years delivering accurate records, customer support, and data/file management.

Trinidad and Tobago

Message

What I'm looking for

I’m looking for an administrative role where I can own accurate records, streamline file and data management, and support customers reliably—working in a team that values confidentiality, clear communication, and consistent, high-quality execution.

I’m an Administrative Professional with 8+ years of expertise in clerical support, customer service, and data/file management. I’m known for independently streamlining operations, managing correspondence, and ensuring accurate record-keeping through strong time management and an exemplary work ethic.

I bring ATS-friendly file management, record auditing, claims production support, and conflict resolution skills, with a consistent focus on confidentiality and quality. From clerk and clerical roles to seasonal exam-center supervision and data-processing support, I help teams stay organized, serve customers effectively, and keep documentation accurate and compliant.

Experience

Work history, roles, and key accomplishments

Current

Regular Labourer

Current

Port of Spain City Corporation

Jan 2022 - Present (4 years 6 months)

Maintained roadways as a regular labourer for Port of Spain City Corporation.

Roadway Maintenance

Branch Sales Representative

Island Finance

Jan 2021 - Jan 2022 (1 year)

Provided branch customer service and supported loan processing, including document preparation and credit investigation, to support timely approvals. Handled cash transactions, deposits, and returned phone/email inquiries while maintaining updated records.

Customer Service Loan Processing Loan Documentation Cash Handling Record keeping

Assistant Supervisor (Exams)

Ministry of Education

Jan 2017 - Jan 2021 (4 years)

Supported exam center operations by admitting candidates, validating identification, and securing testing materials. Seated candidates, distributed and collected exam materials, and supervised adherence to examination protocols.

Candidate Admission Confidentiality Testing Material Handling Proctoring Question Paper Distribution Script Collection

Data Processing Intern

A.V. Knowles & Co. Limited

Jan 2019 - Jan 2020 (1 year)

Provided clerical support including data entry, document management, and email/correspondence handling. Maintained online data logs, updated customer profile return mail information, and completed administrative paperwork with quality checks.

Clerical Support Data Entry Document Management Correspondence Database Management Web Based Data Logging

Clerical Assistant

St. Ursula's Girls Anglican Primary School

Jan 2016 - Jan 2017 (1 year)

Produced office collateral, communications, and forms, and maintained staff/building security through visitor policy compliance. Drafted agendas and recorded meeting minutes, screened calls/visitors, and maintained physical and digital records.

Visitor Logs Call Screening Meeting Minutes Typing

Clerk I

Port of Spain City Corporation

Jan 2014 - Jan 2016 (2 years)

Provided clerical support including copying, faxing, and filing documents for company employees and supporting client inquiries by phone, email, or in person. Prepared vendor contracts and maintained a compliant, confidential filing system in line with data protection guidelines.

Clerical Support Copying Fax Filing Client Communication Data Protection Confidentiality Filing System Maintenance

Sales Clerk

Shoppers Freezone

Jan 2013 - Jan 2014 (1 year)

Supported sales by arranging merchandise on shelves and racks and using a consultative approach to understand customer needs. Updated price signage, maintained product/promotion awareness, inspected floor displays, and replenished missing items.

Merchandising Consultative Selling Floor Display Maintenance

Customer Service Representative

Cadel Trading Limited

Jan 2017 - Present (9 years 6 months)

Provided customer support in a fast-paced environment by responding to product and service requests and addressing concerns. Handled refunds as a last resort to preserve customer satisfaction and educated customers on promotions.

Customer Service Negotiation Refunds Issue Resolution

Education

Degrees, certifications, and relevant coursework

Polytechnic Institute - Trinidad

Diploma

2013 - 2014

Completed a diploma program at Polytechnic Institute - Trinidad (2013-09 to 2014-01).

Tranquility Secondary School

Diploma

2008 - 2013

Completed a secondary school diploma at Tranquility Secondary School (2008-09 to 2013-07). CSEC subjects included Mathematics, English, and Music Studies.