Prashenjit Dam

Leading a team of 5-6 members, managing workload allocation, SLA adherence, and coaching. Partnering with Business Process Owners to design and publish process documentation, managing Salesforce territory and account assignments, and overseeing partner incentive statements and commission approvals.

Designed and implemented Salesforce workflows and automation to enhance sales efficiency and CRM adoption. Collaborated with regional sales leaders to enforce best practices and managed backend configurations to maintain system integrity.

Managed end-to-end quote-to-cash operations, serving as the point of contact between sales, operations, clients, and auditors. Oversaw logistics coordination, purchase orders, and auditor resourcing via Salesforce, and delivered CRM training to the sales team.

Managed the complete order lifecycle from quote to cash, including documentation, customer coordination, payment collection, and backlog management. Handled logistics operations, drove sales of training products, and processed repair and return orders.

Processed end-to-end quote-to-cash transactions using Salesforce for a global client portfolio. Managed order booking, revenue generation workflows, and client provisioning, and prepared process documentation and training for new team members.

Processed hardware deals through the complete quote-to-cash cycle, ensuring accurate order entry and timely fulfillment. Performed pre- and post-booking quality checks and prepared end-of-day reporting to track operational metrics.

Bachelor of Commerce degree from M S Ramaiah College of Arts, Science & Commerce, Bangalore, Karnataka, completed in 2010.

High School Diploma from Vivekanand Kendra Vidyalaya, Tinsukia, Assam, completed in 2006.