Ayushi Bhatt
@ayushibhatt
I drive client adoption, digital growth, and data-backed operational improvements.
IndiaWhat I'm looking for
At Optiro AI, I lead end-to-end onboarding for a CRM and AI automation platform, helping new accounts adopt the product faster and reducing onboarding friction. I also monitor customer health and utilization signals to support retention strategies.
Previously at GG Ecommerce, I managed 100+ monthly customer cases across refunds, replacements, tracking, and payment disputes while maintaining 95%+ customer satisfaction. I improved cross-functional workflows with finance, logistics, and suppliers, reducing average resolution time by 25%.
At Cheers Infinity, I delivered SEO, email, social media, and integrated digital campaigns that grew organic traffic by 35%, improved email open rates by 22%, and increased audience engagement by 28%. I use Python, SQL, R, Google Analytics, and Advanced Excel to turn performance data into practical decisions.
With an MBA in Finance and Marketing and experience in customer success, business analytics, e-commerce operations, and brand rebranding, I enjoy improving customer experiences and business outcomes through structured, data-driven work.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Optiro AI
Jun 2026 - Present (4 months)
Lead end-to-end client onboarding for a CRM and AI automation platform, delivering structured walkthroughs that accelerate time-to-value and reduce onboarding friction. Serve as primary client liaison during post-sales, ensuring seamless platform adoption and proactively resolving workflow challenges to drive long-term retention.
Education
Degrees, certifications, and relevant coursework
BSSS Institute of Advanced Studies
Master of Business Administration, Finance & Marketing
2023 - 2025
Activities and societies: Live Projects: Kotak Securities, P&G, BoAt; Field Study: HEG, Nahar Spinning Mills, Barefoot College Tilonia
Pursued an MBA in Finance and Marketing, engaging in live projects with Kotak Securities, P&G, and BoAt, and field studies at HEG, Nahar Spinning Mills, and Barefoot College Tilonia.
The Bhopal School of Social Science
Bachelor of Commerce, Taxation
2019 - 2022
Completed a Bachelor of Commerce with a specialization in Taxation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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