Open to opportunities

Ayotemide Onaolapo

@ayotemideonaolapo

Message

I resolve banking customer concerns and support customers through calls, chat, account services, and CRM workflows.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or customer support role where I can resolve customer concerns, communicate professionally, use CRM tools, and grow in remote support and client relationship management.

I've supported banking customers at Tribest Cooperative Limited (First Bank of Nigeria Plc), resolving account inquiries, complaints, and service requests while documenting transactions accurately.

At Phoenix Lead, I've trained in remote cold calling, lead generation, call handling, script navigation, and qualifying prospects through live customer calls on the Convos platform. I bring professional communication, active listening, and customer-engagement skills to remote support environments.

My experience also includes cash verification at XL Outsourcing Limited, tutoring dyslexic learners at Pearl Reading Center, teaching Literature-in-English, and content support during an internship at Splash 105.5 FM.

Experience

Work history, roles, and key accomplishments

Current

Cold Calling Trainee

Current

Phoenix Lead

Jul 2026 - Present (1 month)

Completed training in remote cold calling and lead generation. Handled live customer calls using the Convos calling platform and qualified leads by asking discovery questions.

Cold Calling Lead Generation Customer Engagement Objection Handling Active Listening CRM Communication Skills

Current

Tutor

Current

Pearl Reading Center

Nov 2019 - Present (6 years 9 months)

Administered and interpreted diagnostic tests to identify dyslexic students. Facilitated effective learning through one-on-one tutor sessions and relevant learning aids.

Teaching Tutoring Diagnostic Testing Communication Skills Patience

Customer Service Executive/Finance Officer

Tribest Cooperative Limited

Jul 2025 - Jul 2026 (1 year)

Assisted customers with account-related inquiries and service requests. Resolved customer complaints promptly while maintaining professionalism and empathy.

Customer Service Customer Support Problem Solving Communication Skills Documentation Collaboration

Note Counter

XL Outsourcing Limited

May 2023 - Jul 2025 (2 years 2 months)

Counted and verified cash accurately using note-counting machines and manual methods. Detected counterfeit, damaged, or unfit notes and reported discrepancies promptly.

Cash Handling Attention To Detail Data Entry Compliance Record keeping

Literature-in-English Teacher

Ugbokodo Secondary School

Nov 2018 - Oct 2019 (11 months)

Taught Literature-in-English and nurtured reading habits in students. Served as Secretary for Charity and Gender Vanguard CDS, organizing meetings and maintaining records.

Teaching Record keeping Organization Leadership

Intern

Splash 105.5 FM

Mar 2017 - May 2017 (2 months)

Collected information for news articles and assisted in interviews. Created content to entertain listeners and developed campaigns for advert placements.

Content Creation Interviewing Research Campaign Development