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@aymennassih
Motivated professional with experience in client service and technical support.
I am a motivated and resourceful professional with proven experience in client service, technical support, and freelance project delivery. My strong communication skills and ability to build relationships have enabled me to resolve customer issues effectively and support sales efforts while maintaining CRM systems. I thrive in both independent and collaborative environments, adept at understanding client needs and delivering tailored solutions that contribute to long-term satisfaction and business success.
As a freelancer managing web and IT projects, I have successfully gathered requirements, proposed solutions, and ensured the timely delivery of projects. My experience at the British Council as a Customer Service Assistant and Temporary Customer Service Officer has honed my skills in managing customer interactions across various channels, maintaining CRM data, and supporting sales targets through responsive customer support. I am committed to delivering quality service while balancing multiple projects and deadlines.
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Work history, roles, and key accomplishments
Freelancer
Jul 2022 - Present (3 years 4 months)
Managed client relationships independently, gathering requirements, proposing solutions, and ensuring delivery of websites and IT solutions. Maintained consistent communication and progress updates with clients to ensure satisfaction.
British Council
Jan 2025 - Present (10 months)
Led a temporary customer service team during peak periods, ensuring efficient task delegation and performance oversight. Oversaw resolution of escalated customer issues and acted as the main liaison between front-line staff and management.
British Council
Aug 2024 - Present (1 year 3 months)
Managed customer interactions across phone, email, and social media, ensuring rapid and professional resolution of inquiries. Supported client relationship efforts by addressing concerns and escalating issues to appropriate teams.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Obtained a High School Diploma from El Baroudi. This foundational education provided a broad understanding across various subjects.
IT Development Diploma, IT Development
Completed a 2-year program in IT Development at CFMOTI. This program focused on practical skills and knowledge in information technology.
Software and tools used professionally
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