Open to opportunities

Aymen Mustefa

@aymenmustefa

Message

I support trading communities through customer service, Discord moderation, and HR coordination.

Ethiopia

Message

I've supported global proprietary trading communities at Nexus Funded, FundedLite, Limitless Funding, Nostro, My Trading Firm, and Forexive. At Nexus Funded, I managed a 40,000+ member community and increased customer satisfaction by 100% through tailored support and guidance.

I resolve live-chat, website, Discord, and ticketing issues using Zendesk, Intercom, and CRM tools while helping remote teams run smoothly. I've also recruited Discord moderators and support staff, coordinated Traders’ Funds operations, and fostered positive communities of up to 11,000 members.

Experience

Work history, roles, and key accomplishments

Current

Website Support & Discord Moderator

Current

My Trading Firm

Feb 2025 - Present (1 year 6 months)

Provided website support and moderated Discord community for My Trading Firm.

Discord Moderation Community Management

Current

Website Support & Discord Moderator

Current

Limitless Funding

Feb 2025 - Present (1 year 6 months)

Oversaw a Discord community of over 11,000 members, fostering a positive and informative environment. Resolved technical issues via website live chat promptly and effectively, minimizing downtime for clients.

Discord Moderation Live Chat Technical Support Community Management

Discord Moderator

Nostro

Jan 2024 - Sep 2025 (1 year 8 months)

Oversaw a Discord community of over 2000 members, fostering a positive and informative environment. Resolved technical issues and tickets, minimizing downtime for clients.

Discord Moderation Ticket Resolution Community Management Technical Support

Discord Moderator

Forexive

Feb 2023 - May 2025 (2 years 3 months)

Moderated Discord community for Forexive, ensuring a positive environment.

Discord Moderation Community Management

HR Assistant

FundedLite

Dec 2023 - Jan 2025 (1 year 1 month)

Oversaw operations of Traders' Funds programs and managed a Discord server with over 5000 members. Responsible for recruiting Discord moderators and support staff.

Recruitment Discord Moderation Community Management Operations

Customer Support Specialist

Nexus Funded

Jan 2023 - Dec 2024 (1 year 11 months)

Managed a community of 40,000+ members, ensuring a positive and informative environment for clients. Provided exceptional customer support through chat, Discord, Intercom, and website support, increasing customer satisfaction by 100%.

Zendesk Intercom CRM Discord Moderation Ticket Resolution Community Management Customer Support