ma d
@mad
I resolve customer software issues and deliver organized remote administrative support.
EthiopiaWhat I'm looking for
I support customers with cash registers, POS systems, and software issues through clear, step-by-step guidance.
In customer service and technical support roles, I’ve diagnosed software bugs, installation and configuration problems, transaction errors, receipt-printing issues, crashes, and compatibility concerns. I also follow up with customers and share recurring feedback with product and development teams.
As a virtual assistant, I organize calendars, meetings, emails, files, travel, documents, reports, and social media content. I bring precision to data entry, research, client communication, and day-to-day administrative work.
I also have over two years of HR specialist experience in sourcing, screening, interviewing, attendance tracking, payroll preparation, and team coordination. My background includes Amharic-English translation and transcription, with attention to meaning, context, cultural nuance, confidentiality, and deadlines.
Experience
Work history, roles, and key accomplishments
Customer Service
IPOS
Provided customer service for clients in person and by phone, assisting with troubleshooting cash registers and POS systems, offering step-by-step instructions, and resolving operational issues.
Technical Support
MYD
Provided technical support for educational software, diagnosing and resolving software issues, creating user manuals, and handling support requests via various channels.
HR Specialist
Self Employed
Specialized in connecting businesses with top talent through sourcing, screening, and hiring, with over two years of experience in onsite and remote HR roles.
Virtual Assistant
Self Employed
Provided remote administrative, technical, and creative support, managing schedules, emails, files, travel arrangements, and social media content.
Translation and Transcription
Provided translation and transcription services on remote platforms, translating between Amharic and English and converting audio or video to text.
Management
Startup
Managed startup operations including market research, team recruitment, process optimization, and budget management.
Education
Degrees, certifications, and relevant coursework
Addis Ababa Institute of Technology
Bachelor of Science, Computer Science
Earned a Bachelor of Science in Computer Science from Addis Ababa Institute of Technology in 2016.
ALX
Certificate, Virtual Assistant
Completed a certificate in Virtual Assistant from ALX.
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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