Tewodros Yiheyis

At ATAYD Trading PLC, I manage end-to-end client communications, shared inboxes, meeting logistics, travel coordination, and business documentation while supporting daily operations across teams.

I identified and communicated a pricing issue that contributed to a reported 20% improvement in conversions, maintained a 95%+ client satisfaction rating, and delivered competitor and market-pricing research for management decisions. I also consistently achieved monthly sales targets for three consecutive months.

Previously, at the Intergovernmental Authority on Development, I supported more than 100 international staff through remote administrative and technical helpdesk services. I streamlined onboarding and workspace access, created troubleshooting guides, and led technical onboarding sessions that reduced recurring tier-1 support tickets by about 30%.