Looking for a job

Naod User

@naoduser

Message

Customer support specialist at Newell who developed an internal knowledge base and improved chatbot AI training.

Ethiopia

Message

At Newell Brands, I collaborated with tech teams to develop and maintain an internal knowledge base and optimize chatbot AI training datasets. The knowledge base initiative improved internal resolution efficiency by 25%.

I proposed and executed process enhancements to reduce response time and improve customer satisfaction metrics. Through data-backed process refinement and team support, I ranked in the top three for KPI performance.

As an independent trader, I analyze forex, commodities, and indices, and design and test algorithmic trading models. I also worked in customer service at DREAM-MOTOR and functional QA testing at TESTRONIC.

Experience

Work history, roles, and key accomplishments

Current

Personal Trader

Current

Independent

Jan 2019 - Present (7 years 9 months)

Conducted extensive technical and fundamental analysis across forex, commodities, and indices markets. Designed and tested algorithmic trading models focused on pattern recognition and process optimization.

Technical analysis Fundamental analysis Algorithmic Trading Pattern Recognition Data Analysis Risk Management Data Visualization

Customer Support Specialist

Newell Brands

Feb 2024 - Jul 2026 (2 years 5 months)

Led operational improvement projects, enhancing team efficiency and data accuracy across customer service workflows. Collaborated with tech teams to develop and maintain an internal knowledge base and optimize chatbot AI training datasets.

Project Management Data Analysis KPI Tracking Process Optimization Team Leadership Cross Functional Collaboration Knowledge Base Development AI and Automation Salesforce Excel

Customer Service Representative

Dream-Motor

Jun 2022 - May 2023 (11 months)

Managed client relationships, logistics coordination, and operational updates across multiple regions. Identified workflow inefficiencies and implemented tracking processes for improved load matching and delivery timelines.

Customer Relationship Management Logistics Coordination Workflow Optimization Process Improvement Communication Skills

Functional QA Tester

Testronic

Partnered with developers to identify, document, and resolve product bugs in a structured QA environment. Applied analytical problem-solving and process feedback to shorten product release cycles and enhance quality assurance performance.

Quality Assurance Bug Tracking Analytical Problem Solving Process Improvement Collaboration