Open to opportunities

Aylin Cardenas

@aylincardenas

Message

Revenue operations specialist optimizing CRM, renewals, and partner lifecycle for global SaaS ecosystems.

Costa Rica

Message

What I'm looking for

I seek a revenue or business operations role where I can optimize CRM and renewals processes, drive cross-functional efficiency, deliver clear operational reporting, and mentor teams in a collaborative, growth-focused environment.

I am an operations professional with 12+ years supporting global SaaS ecosystems including Microsoft, Google, and Hewlett Packard Enterprise, focused on revenue operations, CRM management, and lifecycle coordination.

I have driven process improvement, maintained data integrity across CRM systems, and delivered operational reporting and training that improved visibility and efficiency for cross-functional revenue teams.

My experience includes managing renewals pipelines, partner program coordination, escalation handling, AI implementation knowledge, and quality assurance to support fast-paced, remote global operations.

Experience

Work history, roles, and key accomplishments

Revenue Operations Specialist

Concentrix

Jan 2023 - Dec 2025 (2 years 11 months)

Coordinated Google Cloud partner lifecycle programs and QBRs, delivered training and escalations management, and maintained operational reporting to improve partner performance visibility.

Partner Management CRM Management Escalation Management Training Delivery Workflow Optimization Google Cloud Salesforce CRM

Renewals and Operations Support

Accenture

Dec 2019 - Jan 2023 (3 years 1 month)

Managed renewals lifecycle pipeline, supported upsell/cross-sell workflows, maintained CRM data accuracy and operational reporting, and improved documentation and workflow efficiency for revenue teams.

Renewals Management Upsell Process Improvement Sales Operations Microsoft Dynamics 365 Salesforce CRM

Tier 3 Partner Support Specialist

N3 Results

Jan 2017 - Jan 2019 (2 years)

Provided Tier 3 operational support and onboarding for Microsoft partners, resolved high-impact cases, coordinated escalations, and maintained documentation to reduce repeat issues.

Partner Onboarding Escalation Management Knowledge Management Operational Support Documentation Microsoft Technologies CRM

Quality Analyst

On Process Technologies

Jan 2014 - Jan 2017 (3 years)

Monitored compliance and operational quality for HPE enterprise accounts, delivered coaching and performance training, and developed reporting in Excel and Salesforce to improve visibility.

Quality Assurance Compliance Monitoring Coaching Excel Pivot Tables Salesforce CRM

RCM Agent

Smile Direct Club

Jan 2014 - Jan 2014 (0 months)

Assisted customers with insurance claims and orthodontic coverage verification, prepared reimbursement documentation, and resolved inquiries via phone and email.

Revenue Cycle Management Claims Processing Customer Support Documentation

Dispatch Agent

Manpower

Jan 2012 - Jan 2013 (1 year)

Coordinated technician dispatch and logistics for HP Enterprise support, managed back-office order workflows and scheduling updates to ensure timely service delivery.

Dispatch Coordination Logistics Scheduling Order Management

Customer Support Representative

Sykes

Jan 2011 - Jan 2012 (1 year)

Provided billing, retention, and device troubleshooting support, assisted with technical issues, payments and upgrades to maintain customer satisfaction.

Customer Support Troubleshooting Billing Support Retention Technical assistance Call Center Operations