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Marco Jimenez

@marcojimenez1

Partner Renewals Operations Manager at ServiceNow, managing 50+ ISV partners and helping protect recurring revenue through on-time renewals.

Costa Rica
Message

At ServiceNow, I manage renewals for a portfolio of 50+ ISV partners, monitoring the pipeline, identifying risks, and helping opportunities close accurately and on time. I coordinate partners and internal teams to protect recurring revenue and support upsell and cross-sell opportunities.

At Accenture, I managed Microsoft partner and contract renewal work. Across an ISV portfolio, Microsoft Marketplace transactions contributed to an average 85% year-over-year increase in Azure consumption from FY24 to FY25.

Earlier, at Foundever, I drove sales and renewals for business and corporate accounts and earned multiple Top Seller recognitions in cable and mobile services. I hold a Bachelor of Business Administration and a Licentiate in Business Administration, and I’m certified in Microsoft Azure Fundamentals.

Experience

Work history, roles, and key accomplishments

FO

Sales Representative / Account Manager

Foundever

Dec 2017 - Jul 2020 (2 years 7 months)

Drove sales and renewals for business and corporate accounts, earning multiple Top Seller recognitions. Resolved technical and billing concerns while converting inquiries into sales opportunities.

Education

Degrees, certifications, and relevant coursework

UR

Universidad Latina de Costa Rica

Licentiate, Business Administration

2020 - 2022

Pursued a Licentiate in Business Administration from Universidad Latina de Costa Rica from 2020 to 2022.

UR

Universidad Latina de Costa Rica

Bachelor, Business Administration

2015 - 2020

Earned a Bachelor of Business Administration from Universidad Latina de Costa Rica from 2015 to 2020.

MI

Microsoft

Microsoft AZ-900: Azure Fundamentals, Azure Fundamentals

Completed the Microsoft AZ-900: Azure Fundamentals certification in June 2022.

Tech stack

Software and tools used professionally

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