Ayiana Tilley
@ayianatilley
I coordinate remote teams, community events, documentation, and customer support operations.
United StatesWhat I'm looking for
At Lemon Gaming, I lead a distributed team of approximately 14 staff, recruit and onboard team members, and create SOPs, training guides, policy updates, and staff communications. I also plan monthly community events that draw 50–72+ participants and resolve around 10 customer purchase issues each week through Jira, Paynow, and Tebex.
I've supported online communities through ticket-based customer service, Discord administration, meeting facilitation, and cross-functional coordination with development teams on internal tools. I'm seeking a remote administrative, operations, or customer support role where I can improve processes and help teams deliver consistent experiences.
Experience
Work history, roles, and key accomplishments
Server Administrator
Lemon Gaming
Sep 2024 - Present (1 year 11 months)
Lead and manage a distributed staff team of approximately 14, conducting regular check-ins, handling disciplinary matters, and supporting professional development. Authored and overhauled 20+ internal documents, including training guides, SOPs, and policy updates.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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