Open to opportunities

Benny Serrano

@bennyserrano

Message

Community and operations professional delivering exceptional customer support and event coordination.

United States

Message

What I'm looking for

I’m looking for a role where I can lead community and customer support operations, coordinate events across regions, and drive process improvements—using Smartsheet and strong troubleshooting to keep stakeholders aligned and experiences consistently excellent.

I’m a community manager and operations-focused professional who serves as a primary point of contact between community members, event organizers, and leadership. I manage feedback and escalation processes to strengthen engagement, protect brand reputation, and ensure positive experiences.

In my customer support work, I provide clear technical and operational problem-solving for online and in-person events. I coordinate meetings, maintain operational records, and support both small gatherings and large events with 1,000+ participants.

I also bring process improvement and administrative expertise—processing and resolving discrepancies, streamlining onboarding and account workflows, and maintaining reporting tools and Smartsheet systems for efficiency and visibility. I’m adaptable, communicate clearly across regions, and thrive when I need to manage multiple priorities in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Play! Interactive

Mar 2024 - Present (2 years 3 months)

Served as a primary point of contact between community members, event organizers, and company leadership, managing feedback and escalations to strengthen engagement. Coordinated staffing schedules across regions for a global network of 700+ participants and supported incident response to resolve community issues.

Community Management Escalation Management Event Coordination Staffing Partner Management Incident Response Conflict Resolution Remote Collaboration

Current

Customer Support

Current

Play! Interactive

Mar 2023 - Present (3 years 3 months)

Provided customer and technical support for online and in-person events, coordinating meetings and maintaining operational records. Supported event operations for small meetings through large-scale events with 1,000+ participants.

Customer Support Technical Troubleshooting Event Operations Administrative Support Meeting Coordination Problem Solving Conflict Resolution

Current

In-Home Care Provider

Current

Shella Care Management Services

Oct 2019 - Present (6 years 8 months)

Provided ongoing in-home care and support for an individual with special needs, maintaining CPR and First Aid compliance. Coordinated daily care activities with a focus on safety, consistency, and quality in an independent, remote-work environment.

Home Care CPR Compliance Care Coordination Time Management Independent work Documentation

Operations Specialist

LPL Financial

Sep 2023 - Aug 2025 (1 year 11 months)

Processed and reviewed financial account documentation while ensuring compliance with internal procedures. Investigated, documented, and resolved account processing discrepancies and maintained Smartsheet reporting tools to improve operational efficiency.

& Compliance Documentation Advisor Coordination Smartsheet Operational Efficiency data review

Cashier / Sales Associate

Old Navy

Jun 2017 - Jun 2018 (1 year)

Managed front-end operations and customer service in a high-volume retail environment, supporting sales and transaction goals and credit card enrollments. Assisted with inventory management, merchandising, and promotional execution.

Customer Service Sales Support Credit Card Enrollment Support Inventory Management Merchandising Retail Operations Team Collaboration

Cashier & Sales Associate

Tuesday Morning

May 2015 - Jun 2016 (1 year 1 month)

Provided customer-focused service while supporting daily store operations and training new team members on register and operational procedures. Supported inventory processing and merchandising activities to maintain store standards.

Customer Service Merchandising Retail Operations

Volunteer Event Support

Konami

Mar 2012 - Sep 2015 (3 years 6 months)

Supported large-scale organized events with 500+ attendees by managing event documentation and completing data entry tasks. Maintained operational compliance and productivity/accuracy in fast-paced event environments.

Data Entry Operational Compliance Large Scale Events Accuracy & Productivity Fast Paced Support Administrative Support

Cashier & Sales Associate

Party City

Jul 2014 - May 2015 (10 months)

Supported customers with product recommendations and purchasing decisions while maintaining merchandising standards and promotional displays. Handled cashier operations and assisted with customer loyalty initiatives.

Customer Service Product Recommendations Cashiering Merchandising Retail Operations Loyalty program support