Naufal Kamran

Conducted QA checks to ensure compliance with moderation policies, achieving a 96% GA cycle scorecard and 99% CGVR score while improving moderation consistency for non-regional content.

Performed sampling QA and calibration to reduce error rates by 20%, improved AI moderation accuracy by 15%, and cut manual review by 20% through IT collaboration and daily audits.

Detected and removed over 500 inappropriate UGC, improved moderation efficiency by 30%, trained new hires expanding the team by 20%, and implemented QA checks that boosted content accuracy by 15%.

Optimized recruitment processes reducing time-to-fill by 20% and improved retention by 15% through training and policy implementation, enhancing overall team productivity and engagement.

Delivered chat support and site audits that increased site traffic and ad engagement by 20%, resolved 95% of client issues, and maintained SLA compliance while mentoring new team members.

Managed screening and interviews, assessed over 500 UGC submissions daily, utilized LinkedIn Recruiter for sourcing, and supported end-to-end recruitment and HR administration tasks.

Studied Human Resource Management in Hospitality Administration/Management with coursework in business administration and HR practices.

Completed a Bachelor of Commerce program covering accounting, finance, and business studies.