Akmal Sazali

As a Quality Assurance Analyst, I drive comprehensive test analysis across projects, ensuring 100% coverage and accuracy. I execute diverse test cases, improving issue resolution speed by 30% and contributing to a 25% reduction in post-release defects through tailored methodologies and automated test cases.

In my role as a Support Specialist, I managed client communications for site migrations, optimizing resource planning and improving personnel allocation efficiency by 30%. I addressed client concerns swiftly, enhancing user experience and reducing ticket resolution times by 20%.

As an IT Officer, I implemented a web-based HR system, managed ERP operations, and optimized IT equipment to ensure 99% uptime. I enhanced email management systems and conducted preventative maintenance, ensuring smooth operations and reducing vulnerabilities.

During my internship, I developed web applications and worked on Android projects, conducting penetration testing to identify security vulnerabilities. I collaborated with teams to gather requirements and implemented best coding practices to ensure high-quality deliverables.

Grade: 3.14

Completed a Bachelor Degree in Computer Science with a focus on Information Security, graduating with honors. The program emphasized the principles of computer science, security protocols, and the development of secure applications.

Grade: 2.96

Pursued a Diploma in Information Technology with a specialization in Programming. The curriculum covered various programming languages and software development methodologies, preparing students for careers in IT.