Open to opportunities

pavankrishna maruveni

@pavankrishnamaruveni

Message

Customer-focused operations specialist with strong SAP and support experience.

India

Message

What I'm looking for

I seek a hands-on operational role where I can use SAP and customer-support experience, contribute to process improvements, and continue learning while mentoring newer team members.

I am a motivated, detail-oriented operations professional with hands-on experience in international customer support, non-voice investigative work, and warehouse operations using SAP. I advanced from Operations Executive to Investigative Specialist through consistent performance and demonstrated training ability.

At Startek I delivered voice and non-voice support, conducted onboarding and process training, and resolved customer concerns while maintaining service-quality standards. At Jio Mart I managed warehouse workflows, performed inventory adjustments, handled vendor return invoicing, and ensured data accuracy in system entries.

I am committed to continuous learning and applying technical skills — including MS Word, MS Excel and SAP — to improve operational efficiency and contribute to organizational goals.

Experience

Work history, roles, and key accomplishments

Operations Executive

Startek

Nov 2023 - Mar 2025 (1 year 4 months)

Delivered international customer support across voice and non-voice channels, was promoted to Investigative Specialist after six months, and conducted onboarding and process training for new hires while maintaining high service quality.

Customer Support Investigation Voice & Non Voice Support Quality CRM Communication

Data Entry Operator

JioMart

Jul 2022 - Aug 2023 (1 year 1 month)

Managed warehouse operations and order workflows using SAP, performed inventory functions including stock adjustments and vendor return invoicing, and ensured data accuracy to support supply chain operations.

Stock Adjustment SAP Inventory Management Data Entry Order Management Stock Adjustments Invoicing