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@pavankrishnamaruveni
Customer-focused operations specialist with strong SAP and support experience.
I am a motivated, detail-oriented operations professional with hands-on experience in international customer support, non-voice investigative work, and warehouse operations using SAP. I advanced from Operations Executive to Investigative Specialist through consistent performance and demonstrated training ability.
At Startek I delivered voice and non-voice support, conducted onboarding and process training, and resolved customer concerns while maintaining service-quality standards. At Jio Mart I managed warehouse workflows, performed inventory adjustments, handled vendor return invoicing, and ensured data accuracy in system entries.
I am committed to continuous learning and applying technical skills — including MS Word, MS Excel and SAP — to improve operational efficiency and contribute to organizational goals.
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Work history, roles, and key accomplishments
Startek
Nov 2023 - Mar 2025 (1 year 4 months)
Delivered international customer support across voice and non-voice channels, was promoted to Investigative Specialist after six months, and conducted onboarding and process training for new hires while maintaining high service quality.
JioMart
Jul 2022 - Aug 2023 (1 year 1 month)
Managed warehouse operations and order workflows using SAP, performed inventory functions including stock adjustments and vendor return invoicing, and ensured data accuracy to support supply chain operations.
Degrees, certifications, and relevant coursework
Intermediate, Intermediate
Grade: 79%
Completed Intermediate (APOSS) with 79% in 2024.
Diploma, Engineering
Completed Diploma in Engineering under SBTET, Andhra Pradesh in 2019.
SSC, Secondary Education
Grade: 82%
Completed SSC (Board of Secondary Education, Andhra Pradesh) with 82% in 2016.
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