Ridwan Ibraheem
@ridwanibraheem
Experienced banking professional specializing in customer service, cash operations, and credit analysis.
NigeriaWhat I'm looking for
I am a detail-oriented, customer-focused banking professional with over seven years of experience across customer service, cash and teller operations, and credit analysis. I have a track record of resolving customer issues, minimizing transactional losses, cross-selling banking products, and preparing compliance-focused operational reports.
I hold an MBA and a B.Sc. in Economics and bring hands-on experience assessing credit risk, monitoring delinquent accounts, and supporting customers through loan processes. I seek to apply my strong communication, analytical, and compliance knowledge to drive customer satisfaction and operational excellence in a dynamic financial institution.
Experience
Work history, roles, and key accomplishments
Credit Analyst
Trustbanc
Jan 2023 - Present (2 years 9 months)
Analyzed customer financial data to assess credit risk, supported loan origination and repayment understanding, and monitored delinquent accounts with recovery actions and monthly performance reporting.
NYSC Teacher
Yetab Comprehensive College
Jan 2022 - Dec 2023 (1 year 11 months)
Taught economics and business subjects during NYSC year and contributed to community development service group activities to support educational outcomes.
KLCustomer Service Officer
Keystone Bank Ltd
Jan 2014 - Dec 2021 (7 years 11 months)
Managed teller and cash operations, processed deposits/withdrawals and cheque transactions while minimizing losses, and resolved customer enquiries and ATM/card issues to improve service satisfaction.
Education
Degrees, certifications, and relevant coursework
Kwara State University, Malete
Master of Business Administration, Business Administration
Completed a Master of Business Administration with focus on business administration and management.
Kwara State University, Malete
Bachelor of Science, Economics
Earned a Bachelor of Science in Economics covering economic theory and applied economics.
Kwara State Polytechnic, Ilorin
National Diploma, Banking & Finance
Completed a National Diploma in Banking & Finance focused on banking operations and financial services.
Asa Local Government Secondary School, Temidire
NECO, Secondary Education
Completed secondary school certificate (NECO) with general secondary education subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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