I’m looking for roles where I can lead or support customer operations and guest experience teams, improve processes, train team members, and help drive measurable service excellence. I thrive in collaborative, fast-paced environments and am also open to starting in a support or specialist role where I can grow and contribute long-term.
Looking for a job
Izza Mae Soliven
@ayemsoliven
Customer Success & Operations professional skilled in logistics, property management, and client support.
PhilippinesWhat I'm looking for
My name is Izza, though my friends jokingly call me “Ayem” since my initials are I-M. I promise it makes more sense once you say it out loud. 😅
I am a customer operations professional with 3+ years supporting hospitality and e-commerce teams in fast-paced, remote environments. I have led guest messaging teams, created SOPs, and improved response time and message quality while resolving complex service issues.
I excel at cross-functional coordination with sales, property management, and logistics to drive on-time fulfillment and high-quality guest experiences. I prioritize coaching, documentation, and operational transparency to scale consistent service standards and support team development.
Experience
Work history, roles, and key accomplishments
OH
Guest Messaging Team Leader
OODA Host
Jan 2025 - Dec 2025 (11 months)
Led a remote guest messaging and customer operations team handling 250+ guest interactions weekly, improved response time and message quality through coaching, and created SOPs to standardize processes and onboarding.
IS
Operations Assistant
IQ Total Source
Sep 2022 - Oct 2024 (2 years 1 month)
Supported daily operations and ad hoc initiatives, acted as primary contact for customer issues resolving order, pricing, and delivery problems, and maintained ERP/CRM records to enable transparent reporting.
PA
Ground Service Assistant
Philippines AirAsia
Jun 2023 - Aug 2023 (2 months)
Verified passenger documents and assisted travelers with schedules and special needs, managed boarding processes and coordinated with flight crews and ground operations to support on-time departures.
Supported customers, drivers, and DSPs to resolve delivery issues, investigated recurring failures to reduce concessions, and applied logistics knowledge to ensure timely deliveries in a high-volume environment.
Education
Degrees, certifications, and relevant coursework
Colegio de San Juan de Letran
Bachelor of Science, Tourism Management & Hospitality Management
2016 - 2023
Completed a Bachelor of Science majoring in Tourism Management and Hospitality Management with coursework focused on hospitality operations, guest experience, and service management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
24k-32k USD
Social media
Job categories
Automation EngineerGuest Services ManagerOperations ManagerCustomer Experience Delivery LeadTeam LeadCustomer Support ManagerService Quality Improvement SpecialistOperations AssistantCustomer Operations Team MemberClient Support Operations SpecialistCustomer Operations Customer SupportCustomer OperationsCustomer Service
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