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Karen Lim

@karenlim

Hospitality and property operations professional who handled VIP guest relations at Concorde Hotel Singapore and coordinated apartment repairs and guest inquiries.

Philippines

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At Concorde Hotel Singapore, I assisted international guests and VIP clients with concierge requests and day-to-day needs. I coordinated VIP arrivals and worked with Front Desk, Housekeeping, and Food & Beverage teams on guest requests and complaints.

At LVR Apartments, I managed rental listings, responded to inquiries, coordinated inspections, and kept property records up to date. I also arranged repairs and cleaning with service providers and followed up with contractors.

At Dribbble Holdings, I monitored support queues, reviewed posts and account activity against platform rules, and handled escalated cases with other teams. Earlier, as Operations & Administrative Manager at SanyaQuin Enterprises, I handled daily operations and staff schedules and put standard procedures in place.

Experience

Work history, roles, and key accomplishments

Community Operations and Trust and Safety Specialist

Dribbble Holdings

Jul 2024 - Jun 2026 (1 year 11 months)

Monitored support queues and handled user reports and account-related concerns. Reviewed posts and account activity to ensure compliance with platform rules, and managed escalated cases with cross-team coordination.

Support Queues User Report Account Management Escalation Handling Policy Compliance Cross team coordination

Property Operations & Administrative Assistant

LVR Apartments

Feb 2023 - Jun 2024 (1 year 4 months)

Managed rental listings and responded to inquiries. Coordinated property inspections, unit preparation, and maintenance by liaising with service providers and contractors.

Rentals Inquiry Response Property Inspections Vendor coordination Record keeping Maintenance Coordination

Guest Services & E-Commerce Operations Specialist

Tinct PH

Oct 2022 - Apr 2024 (1 year 6 months)

Responded to customer messages via Meta, Viber, and WhatsApp, assisting with product and order inquiries. Supported order coordination and prepared materials for online marketing.

Customer Support Meta Viber WhatsApp Order Coordination Digital Marketing

Operations & Administrative Manager

SanyaQuin Enterprises

Jun 2015 - Feb 2018 (2 years 8 months)

Handled daily operations, staff schedules, administrative tasks, vendor coordination, and client communication. Created and implemented standard procedures and monitored inventory, expenses, and budgets.

Operations Management Staff Scheduling Vendor coordination Client Communication Process Implementation Inventory Management Budget Monitoring

Customer Support Specialist

Reliv International Inc.

Jan 2014 - Mar 2015 (1 year 2 months)

Answered customer inquiries through live messaging and email, and helped resolve account issues and disputes.

Messaging Email Support Account Resolution Dispute Resolution

Guest Relations Officer

Concorde Hotel Singapore

Sep 2011 - Sep 2013 (2 years)

Assisted international guests and VIP clients with concierge requests and daily needs. Coordinated with Front Desk, Housekeeping, and Food & Beverage teams to handle requests and complaints, and supported VIP arrivals.

Guest Relations VIP Service Concierge Services Cross Departmental Coordination Complaint Handling