Aya Zerouali

Received and managed emergency calls from stranded motorists, providing reassurance and instructions. Demonstrated cultural sensitivity and understanding diverse customer needs from Canada.

Engaged directly with customers from the US and Canada, handling inquiries, resolving issues, and processing orders. Demonstrated strong communication and problem-solving skills in a fast-paced environment.

Provided weekly personalized one-on-one assistance to visually impaired students, helping them with their English homework and exams. Demonstrated patience, empathy, and strong teaching skills.

Actively participated in cross-cultural round table discussions and other outdoor activities, sharing insights into Moroccan culture and learning about the culture of international students. Provided peer support to international students by offering guidance and practical assistance.

Developed fundraising strategies and campaigns to generate financial support for charity projects and activities. Promoted social responsibility and civic engagement among students and the broader community.

Translated spoken interviews from Moroccan Darija to English and vice versa between student researchers and Moroccan interviewees. Facilitated cross-cultural communication and understanding.

Conducted market research to identify trends, competitor activity, and opportunities for growth. Engaged with leads via emails and social media, setting goals and objectives for sales activities and tracking progress towards achievement.

Performed document classification and data verification, utilizing advanced skills in Word and Excel for work paper calculations. Conducted research and gathered data to support departmental projects.

Assisted with research tasks for reports and projects, providing general administrative support for the HR team as needed. Gained experience in a professional HR environment.

Currently pursuing an MBA at FSJES Souissi Business School in Rabat, Morocco. This program focuses on advanced business administration principles and practices.

Completed a Bachelor's degree in Digital Marketing and Management and E-Commerce at FSJES Souissi Business School. The curriculum covered key aspects of digital marketing strategies and e-commerce operations.

Grade: Top 7 In Class Ranking

Obtained a BTS Diploma of Administrative Management after completing preparatory classes. Ranked among the top 7 in the class, demonstrating strong academic performance in administrative management.

Completed a Baccalaureate in Science and Physics at Abi Dar El Ghifari High School. This program provided a strong foundation in scientific principles and physics.