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MALAK User

@malakuser1

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Multilingual Business Administration student with a focus on marketing.

Morocco

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What I'm looking for

I am seeking a dynamic role that fosters growth, creativity, and collaboration.

I am a multilingual Business Administration student in my final semester at Al Akhawayn University, where I have developed a robust understanding of customer needs and engagement strategies. My experiences include a B2C marketing internship in telecommunications and participation in global competitions like L’Oréal Brandstorm, which have honed my strategic thinking and persuasive communication skills.

During my internship at BNP Paribas, I gained valuable insights as a Financial Analyst, while my role at Orange Groupe allowed me to collaborate with the sales team on enhancing chatbot performance, resulting in a 10% increase in response efficiency. Additionally, I volunteered as an English Trainer, where I dedicated 66 hours to teaching children, making learning engaging and effective.

Experience

Work history, roles, and key accomplishments

Current

Financial Analyst-Internship

Current

BNP Paribas

May 2025 - Present (1 month)

Assisted with financial data analysis and reporting, contributing to the preparation of financial statements and forecasts. Supported senior analysts in various financial projects, gaining practical experience in financial modeling and market research.

Financial Analysis Data Reporting Financial Modeling Market Research Microsoft Excel

Client Experience and Sales Intern

Orange Groupe

Jun 2024 - Aug 2024 (2 months)

Collaborated with the sales team on a marketing initiative to enhance the performance of the Max It chatbot across Meta platforms, aiming to attract new clients and improve customer engagement. Analyzed real user interactions to identify common inquiries and response gaps. Proposed targeted improvements to chatbot logic and keyword recognition, resulting in a 10% increase in response efficiency.

Customer Engagement Marketing Strategy Data Analysis Communication Sales Support

Volunteer English Trainer

Azaitoune Association

Aug 2024 - Aug 2024 (0 months)

Volunteered 66 hours to deliver interactive English lessons to children, focusing on making learning engaging and effective. Used clear and simple communication to ensure students understood concepts and stayed motivated, helping them improve their language skills in a supportive environment.

Communication Teaching Curriculum Development Student Motivation Public Speaking

Education

Degrees, certifications, and relevant coursework

Al Akhawayn University

Bachelor's in Business Administration, Business Administration (Marketing and Finance)

Studied Business Administration with a concentration in Marketing and Finance. Relevant coursework included Consumer Behavior, Brand Management, Advertising, Service Marketing, Digital Marketing, and Business Economics.