@ayareda1
Customer service manager assistant at OPPO, supporting service center standards and translating between Chinese and Arabic.
EgyptAt OPPO, I follow up with OPPO SC to support international standards and manage the receptionists. I also translate between Chinese and Arabic.
Earlier, I handled recruitment and supplier coordination as a Junior HR at API company. My experience also includes organizing sessions at Egypt Career Summit and assisting passengers at Cairo internationalAirport.
Work history, roles, and key accomplishments
OPPO
Feb 2024 - Present (2 years 8 months)
Assisting the customer service manager, translating between Chinese and Arabic, and ensuring OPPO service center standards are met. Managing receptionists and following up with OPPO service centers.
API Company
Dec 2023 - Feb 2024 (2 months)
Responsible for the recruitment process, dealing with suppliers, and assisting the manager.
Egypt Career Summit
Jan 2022 - Dec 2022 (11 months)
Organized sessions and coordinated all moving parts to ensure smooth event execution, including venue selection, catering, and hiring performers.
Alpha Student Activity
Jan 2021 - Dec 2022 (1 year 11 months)
Participated in team working, delivered presentations, recruited participants, and led activities.
Cairo International Airport
Sep 2022 - Oct 2022 (1 month)
Assisted with luggage lost reports, helped passengers in transit halls, departures, and arrivals, confirmed tickets, and handled check-ins and check-outs.
Degrees, certifications, and relevant coursework
Bachelor's degree, Chinese and English
Studied Chinese and English at the Faculty of Al Alsun, Ain Shams University, graduating in 2023.
HSK 5 Certificate, Chinese Language
Earned HSK 5 certificate in 2023.
Project Management Course Certificate, Project Management
Completed a project management course in 2023.
HSK 4 Certificate, Chinese Language
Earned HSK 4 certificate in 2022.
Organizer Certificate, Event Organization
Earned Organizer certificate in 2022.
Commercial Course Certificate, Commercial
Completed a commercial course in 2022.
Best Presenter Certificate, Presentation
Awarded Best Presenter certificate in 2022.
Participant Certificate, Winter Camp
Participated in an online winter camp powered by Southwest University in 2021.
Conversation Course Certificate, Conversation
Completed a conversation course in 2021.
Software and tools used professionally
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