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Ayanda Mafule

@ayandamafule

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I keep operations, customer service, records, sales, and procurement processes organized and running smoothly.

Botswana

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What I'm looking for

I'm looking for an administrative, operations, accounts, procurement, or customer service role where I can keep records, processes, client support, and daily business operations running efficiently.

I've supported daily operations at Market Lynx Communications, Limkokwing University of Creative Technology, Supa Signs, and Alpha Feeds, handling administration, customer enquiries, records, schedules, sales documentation, and office coordination.

At Alpha Feeds, I processed orders, invoices, cash-ups, payments, stock records, supplier coordination, and delivery schedules. I bring practical experience with Microsoft 365 Office Suite, QuickBooks, Sage Pastel, data entry, record keeping, and customer support.

Experience

Work history, roles, and key accomplishments

Accounts & Procurement

Alpha Feeds

Sep 2025 - Dec 2025 (3 months)

Performed basic accounting, reconciled sales and stock, processed payments, coordinated suppliers and deliveries, and assisted with procurement.

Accounting Stock Management Supplier Coordination Procurement Payment Processing

Receptionist

Alpha Feeds

Apr 2025 - Sep 2025 (5 months)

Managed reception duties, assisted clients, processed orders and invoices, balanced daily sales, performed cash-ups, and maintained records.

Reception Customer Service Order Processing Invoicing Cash Handling Stock Control Data Entry

Sales Representative

John F. Marshall T/A Supa Signs

May 2023 - Dec 2023 (7 months)

Prepared quotations, converted sales, pursued new business, maintained client relationships, coordinated projects, and prepared invoices.

Sales Quotations Negotiation Customer Relationship Management Project Coordination Invoicing

Librarian

Limkokwing University of Creative Technology

Sep 2022 - May 2023 (8 months)

Managed library operations, catalogued resources, provided research support, facilitated a book club, and trained users on the OPAC system.

Library Management Research Support OPAC User Training

Administrator (Temporary)

Market Lynx Communications

Feb 2022 - Jul 2022 (5 months)

Managed daily administrative operations, responded to customer enquiries, maintained records, coordinated meetings, and supported VAT-related processes.

Administrative Support Customer Service Record keeping Meeting Coordination VAT Compliance Data Management

Education

Degrees, certifications, and relevant coursework

Limkokwing University of Creative Technology

Diploma, Retail and Marketing Management

2016 - 2019

Diploma in Retail and Marketing Management with relevant modules including Fundamentals of Marketing, Principles of Accounting, Legal Aspects of Business, and Fundamentals of Economics.