Salvation Marumo
@salvationmarumo
Dependable office administrator with over 3 years of experience.
What I'm looking for
I am a dependable and detail-oriented Office Administrator with over three years of experience supporting smooth business operations across retail, government, and customer service environments. My expertise lies in answering calls, scheduling, invoicing, and light bookkeeping, ensuring that all tasks are completed efficiently and accurately. I pride myself on my ability to manage busy front offices and communicate clearly with clients, which has proven essential in supporting management teams effectively.
In my current role as a Branch Supervisor at The Best Galore, I manage office operations, supervise schedules, and handle client documents while monitoring inventory and tracking business performance. My previous experiences as a Call Center Agent and Performance Improvement Intern have further honed my skills in customer communication and administrative support, allowing me to adapt quickly to various roles and responsibilities.
With a Bachelor of Arts in Business Administration specializing in Strategic Management, I am proficient in Microsoft Office, Google Workspace, and various CRM and record-keeping systems. I am friendly, organized, and capable of working independently or as part of a team, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Branch Supervisor
The Best Galore (Pty) Ltd
Aug 2024 - Present (11 months)
Managed office operations, including answering calls, supervising schedules, and handling client documents. Communicated with clients, prepared estimates for service delivery, monitored inventory, coordinated with team members, and tracked business performance.
Call Center Agent
Stanbic Bank – Staffwise
Apr 2024 - Present (1 year 3 months)
Answered high volumes of calls and provided client support. Logged case details accurately, followed up on inquiries, assisted with updating customer records, and provided feedback.
Performance Improvement Intern
Ministry of Minerals and Energy
Jan 2023 - Present (2 years 6 months)
Provided administrative support to departmental leadership. Scheduled internal meetings, handled internal communications, and worked on performance reporting and tracking employee submissions.
Sales & Administration Officer
Bame & Sally ’s Couture
Sep 2021 - Present (3 years 10 months)
Managed sales invoices, communicated with clients, and maintained the bookings calendar. Issued quotations, assisted in day-to-day accounting duties, and oversaw stock control, receipts, and supplier follow-ups.
Admin Officer
Sefalana Cash & Carry
Apr 2021 - Present (4 years 3 months)
Answered phone calls, supported HR administration, and updated filing systems. Recorded supply deliveries and followed up with vendors.
Education
Degrees, certifications, and relevant coursework
Gaborone Institute of Professional Studies
Bachelor of Arts of Business Administration, Strategic Management
Grade: First Class
Completed a Bachelor of Arts in Business Administration with a specialization in Strategic Management. Achieved a First Class standing, demonstrating strong academic performance and dedication to the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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