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Awa McKay

@awamckay

IT Program Manager at Fiserv leading account-processing programs, technology migrations, and compliance initiatives.

At Fiserv Solutions LLC., I lead cross-functional delivery of account-processing programs for credit union and banking solutions. My work includes technology migrations, client onboarding, data conversions, compliance initiatives, and cybersecurity efforts.

I manage a portfolio of programs and projects, tracking scope, schedules, budgets, risks, and delivery performance. I also support roadmap planning, financial forecasting, and resource allocation.

Previously at Fiserv Solutions LLC., I managed account-processing solutions, regulatory projects, and software releases for Credit Union Solutions. I coordinated requirements reviews, testing plans, release schedules, and audit-ready documentation.

At Brierley & Partners., Verizon Enterprise Solutions, and Pinnacle Consulting Group., I managed client-facing technology projects, including loyalty and rewards programs, service implementations, and data center migrations. Across my career, I’ve delivered projects and releases within budget parameters and committed timelines, and maintained zero findings across program, project, and release process audit reports over the last five years.

Experience

Work history, roles, and key accomplishments

Current

IT Program Manager- Sr Advisor

Current

Fiserv Solutions LLC.

Jan 2022 - Present (4 years 10 months)

Lead cross-functional delivery of critical account-processing programs for credit union and banking solutions, including technology migrations, risk and compliance initiatives, and cybersecurity initiatives. Govern program and project delivery standards, manage a portfolio of projects, and develop stakeholder communication plans.

Program Management Project Management Agile Scrum Kanban Risk Management Compliance Financial Forecasting Stakeholder Communication KPI Tracking Budget Management Cybersecurity Data Conversion Technology Implementation

Sr IT Project & Release Manager

Fiserv Solutions LLC.

May 2019 - Jan 2022 (2 years 8 months)

Managed delivery of account-processing solutions, compliance and regulatory projects, and software releases for Credit Union Solutions. Ensured compliance with release processes, monitored budgets, and coordinated with development teams to create deployment playbooks.

Project Management Release Management SDLC PDLC and SDLC Methodologies Risk Management Budget Management Stakeholder Communication SharePoint Compliance Quality Assurance System Integration Testing

IT Project Manager

Brierley & Partners

Jul 2017 - May 2019 (1 year 10 months)

Managed multiple client-facing projects across technology, creative, strategy, and analytics functions, overseeing design, development, and delivery of loyalty and rewards programs. Facilitated Agile ceremonies, managed scope changes, and coordinated user acceptance testing.

Project Management Agile Scrum Kanban Stakeholder Management Risk Management Change Management UAT Regression Testing Backlog Management Sprint Planning

IT Project Manager

Verizon Enterprise Solutions

Jun 2016 - Jul 2017 (1 year 1 month)

Managed delivery and implementation of IoT, managed services, Ethernet, PIP, long-distance dedicated, and VoIP solutions. Partnered with directors and account teams on SLAs, contract negotiations, and service agreement reviews, and coordinated data center migrations.

Project Management IoT VoIP Ethernet WAN LAN Data Center Migration Vendor Management Microsoft Project Pivot Tables SLA Management

IT Project Manager

Pinnacle Consulting Group

Jan 2013 - May 2016 (3 years 4 months)

Managed multiple client-facing projects across technology, strategy, and analytics from initiation through closure. Executed project management processes for scheduling, quality, communications, risk and issue management, and change control.

Project Management Scheduling Risk Management Change Management Stakeholder Communication Governance Financial Oversight Status Reporting