awa camara
@awacamara
Detail-oriented Remote Operations & Customer Experience Manager improving user satisfaction.
United StatesWhat I'm looking for
I am a detail-oriented and proactive Remote Operations & Customer Experience Manager with over three years of experience supporting a global media streaming company.
I specialize in customer communication, payment verification, fraud prevention, dispute resolution, and digital process management, combining empathy and precision to build trust across channels.
At AFRIKASTV I have focused on workflow optimization, reducing fraud, and improving daily operations while working remotely with cross-functional teams.
I am skilled with tools and practices including Salesforce, CRM systems, ticketing systems, Excel, Authorize.Net-related payment processing concepts, email marketing and campaign management, and continuous process improvement.
Experience
Work history, roles, and key accomplishments
Remote Operations Manager
AfrikaStv
Apr 2021 - Present (4 years 6 months)
Manage remote operations and customer experience for a global media streaming company, improving user satisfaction, reducing fraud, and optimizing daily workflows over a 3+ year tenure.
Education
Degrees, certifications, and relevant coursework
NCNiagara County Community College
Associate, Sports Management
2017 - 2019
Completed an Associate degree focused on Sports Management, covering sports operations and administration.
Central Park East High School
High School Diploma, High School Diploma
2010 - 2014
Earned a High School Diploma with coursework preparing for postsecondary education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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