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Avishayah Kwakou

@avishayahkwakou

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I resolve complex customer issues across government, insurance, and Medicare services.

United States

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What I'm looking for

I'm looking for a customer service or administrative role where I can resolve complex issues, support diverse customers, manage accurate records, and use multiple systems to deliver reliable service.

I'm currently entering and verifying data as an Administrative Assistant II/Data Entry professional at Job Store Staffing, maintaining accurate records across databases, spreadsheets, and internal systems.

At the Colorado Department of Revenue, I managed 50+ inbound calls daily, educated drivers on DMV procedures, reviewed legal documents for compliance, and collaborated across departments to resolve issues.

For Humana through Aegis Communications Group, I helped Medicare members navigate enrollment, billing, claims, benefits, pharmacy claims, Medicare Part D, and cost-saving programs while safeguarding sensitive information.

Earlier at Federated National Insurance Company, I enrolled more than 300 selling agents in six months and contributed to a two-person team that increased homeowners' premiums by $28,981,769.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant II/Data Entry

Current

Job Store Staffing

May 2026 - Present (5 months)

Entered and maintained accurate information in databases, spreadsheets, and internal systems. Reviewed and verified data for accuracy, completeness, and consistency.

Data Entry Database Management Spreadsheets Attention To Detail Verification

Full-Time Caregiver

Self Employed

Sep 2021 - Apr 2026 (4 years 7 months)

Managed ongoing caregiving responsibilities, including scheduling, coordination, and problem-solving. Balanced caregiving while pursuing college coursework and maintained organization in a high-responsibility environment.

Scheduling Coordination Problem Solving Organization Time Management

Administrative Assistant II

Colorado Department of Revenue

Apr 2018 - Sep 2021 (3 years 5 months)

Managed a daily intake of 50+ inbound calls and educated drivers on DMV procedures and policies. Reviewed legal documents for compliance with state statutes and maintained accurate records of customer interactions.

Customer Service Call Handling DMV Procedures Legal Document Review Record keeping Interlocking State Regulations

Medicare Customer Care Specialist

Aegis Communications Group Inc.

Mar 2010 - Feb 2018 (7 years 11 months)

Provided courteous and accurate information to Medicare members, resolving issues related to enrollment, billing, claims, and pharmacy. Utilized multiple web-based applications and advised elderly members on suitable plans.

Medicare Customer Service Active Listening Claims Processing Billing Pharmacy Claims HCPCS ICD 9 CPT Coding HIPAA Confidentiality

Agent Services Representative

Federated National Insurance Company

Feb 2006 - Mar 2010 (4 years 1 month)

Handled agency registration for all lines of business and enrolled over 300 selling agents in various programs. Played a key role in creating the company's first in-house Replacement Cost Estimator.

Agency Registration Insurance Program Management Homeowners Insurance Commercial General Liability Flood Insurance Replacement Cost Estimator Sales Support