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SHYAM KUMAR

@shyamkumar3

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Administrative cum back-office professional skilled in operations, records, and customer support.

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What I'm looking for

I’m looking for an administrative/back-office role where I can support daily operations, manage records, inventory/order processes, and customer inquiries—using strong MS Office/Tally skills—to keep workflows accurate and teams running smoothly.

I’m a detail-oriented, highly organized Administrative Cum Back Office professional with proven experience supporting day-to-day office operations. I maintain smooth workflow across departments by handling administrative tasks, documentation, and customer-facing coordination.

In roles spanning reception, cash operations, and warehouse coordination, I focus on accurate data entry, record keeping, and efficient filing systems. I’ve managed member/client registrations and renewals, handled incoming calls and emails, and supported scheduling, staff coordination, and day-to-day operational updates.

I’m experienced in inventory management and back-office process execution—tracking stock levels, monitoring replenishments, and ensuring timely delivery of products. I also support order processing, order-related documentation, and process improvement through workflow optimization in fast-paced environments.

I bring strong proficiency with office tools and systems, including MS Office Suite, Tally, CRM software, and warehouse management tools. From cash reconciliation and invoicing to vendor communication and customer inquiries/complaints, I’m known for multitasking, problem-solving, and reliable administrative support that keeps teams moving.

Experience

Work history, roles, and key accomplishments

Current

Receptionist Cum Admin Clerk

Current

City Fitness Gym

Apr 2024 - Present (2 years 1 month)

Greeted and assisted gym clients, handling memberships and scheduling while managing incoming calls and emails. Maintained accurate records and document workflows, coordinated staff schedules and administrative tasks, and processed membership payments with cash reconciliation.

Customer Service Data Entry Document Management Membership Processing Appointment Scheduling Cash Handling Record keeping

Receptionist

City Spa

Feb 2023 - Mar 2024 (1 year 1 month)

Managed spa reception by handling phone and email inquiries, maintaining accurate client records, and supporting smooth check-in/check-out. Coordinated bookings and appointments and supported promotional/email communications.

Front Desk Operations Customer Service Appointment Scheduling Client Records Check Out Data Entry

Admin & Warehouse Coordinator

Pan Emirates Home Furnishing

Jan 2016 - Feb 2023 (7 years 1 month)

Supervised cash handling operations, ensuring accurate cash transactions and end-of-shift reconciliation. Coordinated warehouse inventory activities, maintained administrative records and filing systems, supported staff training, and handled customer inquiries and complaints related to orders and product availability.

Cashiering Supervision Cash Reconciliation Inventory Management Stock Tracking Warehouse operations Administrative Support

Front Office Executive

Elite International Hotel

Jan 2014 - Jan 2016 (2 years)

Handled front desk duties, greeting guests and managing check-in/check-out while supporting reservation and booking updates. Coordinated with housekeeping and maintenance and responded to guest inquiries, requests, and special accommodations.

Front Desk Operations Guest Relations Reservation Management Check Out Customer Service

Cashier Cum Billing Executive

Pan Emirates Home Furnishing

Jan 2008 - Jan 2014 (6 years)

Processed customer transactions across cash, card, and cheque methods while generating accurate bills. Managed customer billing inquiries regarding pricing, discounts, returns, and exchanges and ensured cash reconciliation and proper documentation.

Payment Processing Billing Cash Handling Cash Reconciliation Record keeping