At Zyro (KGC Infotech Pvt. Ltd.), I orchestrated digital payment operations for 10+ cooperative banks and managed 5,000+ QR/Soundbox devices at 99%+ uptime. I also ran merchant lifecycle management for 500+ merchants monthly while sustaining 95%+ SLA adherence.
I onboarded 40+ channel partners onto Shopaver and built SOPs for activation, GMV ramp, and performance review. I also built a 10+ report MIS framework that cut C-suite reporting turnaround by 40%, and owned LEA/MHA workflows with zero regulatory escalations.
At Paytm (One97 Communications Pvt. Ltd.), I led a field hiring campaign that recruited, onboarded, and deployed 10,000+ off-roll FTEs across 15+ states. I designed MIS dashboards in Excel and Power BI that improved reporting efficiency by 30%.
