Aaditya User

I’m a senior customer service professional with hands-on experience supporting customers in account and card inquiries for JPMorgan Chase (JPMC) through Teleperformance and Concentrix. I focus on fast, accurate resolutions while safeguarding customer information and maintaining strict compliance.

Across my roles, I monitor accounts and transactions to detect and prevent fraudulent activity, assist with lost/stolen card cancellations and replacements, and handle fraud disputes including reposting unauthorized charges with timely follow-through. I also perform backend operations—reviewing and processing claims in inventory systems, analyzing case details to determine dispute necessity, and ensuring accurate, regulation-aligned case handling to minimize losses.