Avigail Buan

Managed daily operations and coordinated food orders, customer inquiries, fulfillment, and service quality for an online food delivery and small-group catering business. Coordinated catering orders for events of up to 50 guests, overseeing preparation and timely fulfillment of prepacked meals and snacks while ensuring order accuracy.

Completed data annotation, image labeling, transcription, and 2D segmentation for AI training projects. Delivered accurate outputs independently by following project guidelines and quality standards.

Coordinated client projects and government transactions, managing documentation, correspondence, and follow-ups for business permit renewals. Maintained records, performed basic bookkeeping, and prepared administrative documents.

Managed the end-to-end client process from appointment scheduling and needs assessment to policy application and ongoing service, while maintaining accurate and confidential client records. Secured life insurance coverage for 100+ clients, building long-term client relationships through personalized recommendations, consistent follow-ups, and responsive customer service.

Built relationships with contractors and industry professionals, helping secure projects and generate sales. Managed client requirements and follow-ups, preparing accurate quotations, billing documents, and project records.

Managed high-volume inbound calls for a major U.S. wireless account, effectively resolving complex billing, service, and technical concerns, consistently meeting performance targets, identifying upselling opportunities, and driving first-call resolution to reduce repeat contacts and enhance customer satisfaction.

Completed a 40-hour Medical Virtual Assistant Masterclass, gaining skills in appointment scheduling, live scribing, and medical transcription.

Graduate of Computer Programming program at STI College from 1993 to 1995.