Open to opportunities

Avery Cloud

@averycloud

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Passionate customer service representative with healthcare and retail experience.

United States

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What I'm looking for

I am looking for a remote customer service role that values teamwork and growth.

I am a dedicated professional with a strong passion for customer service, particularly in healthcare and retail environments. My experience as a Quality Care Assistant at Elbowoods Memorial Health Center has equipped me with the skills to manage critical documentation and ensure compliance with industry standards. I take pride in my ability to communicate effectively, serving as a key point of contact for both internal departments and external inquiries.

In my previous roles, including as a Deli Associate and Dairy Queen Crew Member, I consistently delivered high-quality customer service, interacting with an average of 100 customers daily. My adaptability and attention to detail have allowed me to thrive in fast-paced environments, ensuring customer satisfaction and fostering a welcoming atmosphere. I am eager to leverage my skills in a remote customer service representative position, where I can contribute to a team committed to excellence.

Experience

Work history, roles, and key accomplishments

Current

Quality Care Assistant

Current

Elbowoods Memorial Health Center

Mar 2025 - Present (4 months)

Supported the Quality Care Director by organizing and maintaining critical documentation, performance reports, and compliance records, ensuring accurate data management. Designed professional training materials to support staff development and healthcare awareness, ensuring compliance with industry standards.

Documentation Management performance reporting Compliance Training Development Data Management

Deli Associate

United Quality Cooperative

May 2024 - Dec 2024 (7 months)

Delivered high-quality customer service by interacting with an average of 100 customers daily, ensuring their needs were met with professionalism and fostering a welcoming store environment. Prepared fresh food items while adhering to strict safety and cleanliness standards, ensuring customer satisfaction.

Customer Service Food Preparation Teamwork

Dairy Queen Crew Member

Dairy Queen/United Quality Cooperative

Dec 2023 - Apr 2024 (4 months)

Delivered friendly, high-quality customer service while preparing soft-serve products with attentive interactions. Maintained a clean and organized work area in a fast-paced environment, showcasing adaptability.

Customer Service Food Preparation Team Collaboration Order Processing

Education

Degrees, certifications, and relevant coursework

Nueta Hidatsa Sahnish College

Associate of Arts, Native American Studies

Currently pursuing an Associate of Arts in Native American Studies, with 6 credits completed towards the degree. This is an ongoing educational endeavor.