Avantika Verma Shishodia
@avantikavermashishod
I improve customer retention and program operations through structured support and AI automation.
IndiaWhat I'm looking for
I've led operations, customer experience, and product marketing at Dubai ProForm Designs, Great Learning, Smaaash Entertainment, CMS Info Systems, and Kellogg India. At Great Learning, I managed LMS operations for 180+ PGPMEX learners, increased gamification participation by 65%, and achieved 95%+ program NPS through coaching, process improvements, and coordinated support.
I build structured workflows across client service, stakeholder management, reporting, and learner communication, with hands-on AI automation experience using Zapier, ChatGPT, LindyAI, NotebookLM, and Reclaim.ai. I enjoy improving customer journeys, enabling teams with clear processes, and turning feedback into stronger retention.
Experience
Work history, roles, and key accomplishments
Ops & Product Marketing Manager
Dubai ProForm Designs LLC
Feb 2023 - Nov 2024 (1 year 9 months)
Facilitated seamless communication between client, management, and technical teams. Created product presentations, social media posts, and email campaigns, and supervised content creation and scheduling.
Program Manager
Great Learning
Apr 2021 - Aug 2022 (1 year 4 months)
Developed and standardized processes to enhance customer satisfaction. Managed LMS for a batch of 180+ learners, designed gamification activities increasing participation by 65%, and achieved NPS above 95%.
Assistant Sales Manager
Smaaash Entertainment Ltd
Jan 2019 - Oct 2020 (1 year 9 months)
Managed inbound and outbound corporate sales, ensuring client satisfaction throughout the customer journey. Established corporate tie-ups, coordinated events, and monitored market conditions to meet sales targets.
Management Trainee
CMS Info Systems Pvt. Ltd
May 2018 - Jan 2019 (8 months)
Managed key accounts with a focus on sales and scouted for new business leads. Coordinated with operations teams and internal stakeholders to enhance customer satisfaction and retention.
Management Intern
Kellogg India
Apr 2017 - Jun 2017 (2 months)
Coordinated proposals and organized pursuit documentation for the marketing team. Evaluated licensing options for commercial innovation and developed integration plans for KidZania.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Management Technology
Post Graduate Diploma in Management, Management
2016 - 2018
Pursued a Post Graduate Diploma in Management, focusing on business and management studies.
SIES College of Arts, Science and Commerce
Bachelor of Commerce, Commerce
2012 - 2015
Completed a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business.
The Sanskaar Valley School
ISC, Commerce
2012 - 2012
Completed ISC in Commerce, focusing on commerce-related subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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