Autumnx User
@autumnxuser
Customer support professional and Branch Manager who handles complaints, creates customer-facing materials, and seeks remote work.
United KingdomWhat I'm looking for
As Branch Manager, I handle customer enquiries and complaints while balancing daily operations, stock control, and weekly financial reporting. I also create point-of-sale posters used across the area and design and distribute an internal newsletter for multiple branches.
As a Self-Employed Creative, I designed and launched a website for a book and merchandise project and created visual branding and content for social media. I’m seeking remote customer support work where I can contribute ideas and grow into team leadership.
Experience
Work history, roles, and key accomplishments
Branch Manager
Unknown
Jan 2023 - Present (3 years 9 months)
Progressed from colleague to Branch Manager within one year, taking responsibility for daily operations and customer service standards. Handles customer enquiries and complaints, balances stock control, financial reporting, and administrative deadlines.
Supervisor
Unknown
Jan 2020 - Dec 2023 (3 years 11 months)
Built rapport with customers and responded to individual needs to support customer engagement and retention. Completed daily analytical and numerical tasks accurately while balancing customer service and operational priorities.
Self-Employed Creative
Self-Employed
Jan 2020 - Dec 2023 (3 years 11 months)
Designed and launched a website for a book and merchandise project, taking an original concept through planning, content creation and delivery. Created visual branding and content for multiple social media channels and managed subscription services and digital customer journeys.
Care and Support Worker
Freelance
Jan 2014 - Dec 2020 (6 years 11 months)
Provided person-centred support for individuals with autism and brain injuries, building trust through patience, consistency and respect. Adapted communication and support to changing individual needs and communicated sensitively with families and professionals.
Education
Degrees, certifications, and relevant coursework
Hinckley and Warwickshire College
AS and GCSE, Media and Graphics
Completed AS and GCSE qualifications in Media and Graphics.
John Cleveland College
GCSE, General Studies
Completed GCSEs in English, Maths, Sciences, ICT and Hospitality.
Fundamentals of Digital Marketing, Digital Marketing
Completed the Fundamentals of Digital Marketing certification.
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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