Austin Chen

• Established a cross-border sourcing and digital commerce venture, defining the value proposition and operating model to translate buyer pain points into a repeatable fulfillment experience for small businesses.
• Architect AI-enabled workflows for market research and competitive analysis, provide go-to-market recommendations across social commerce, TikTok Shop, and U.S. market entry.
• Consult N

Owned loan application user experience, launching a guided, mobile-responsive interface that improved form completion rates by 22% and reduced application time by 50%. Led end-to-end development of Figure's internal Credit Dispute Resolution Dashboard, integrating Experian & TransUnion APIs with SQL-driven risk detection to reduce agent resolution time by 37%.

• Owned loan application user experience, launching a guided, mobile-responsive
interface that improved form completion rates by 22% and reduced application time by
50%. A/B testing performed across 6 months.
• Led end-to-end development of Figure’s internal Credit Dispute Resolution Dashboard,
integrating Experian & TransUnion APIs with SQL-driven risk detection to reduce agent
resolution time by

• Launched medical device & iOS software into 8 international markets resulting in a market
share increase of 8% and 12% annually for injury recovery.
• Resolved customer complaints to achieve a 96% satisfaction rate with the release of the
latest version of the recovery therapy patient app.
• Lead a cross functional team of 3 sales reps and 5 marketing coordinators to analyze
market feedback and

• Managed social media accounts with 75k-100k+ followers. Consistent growth of 5k-10k
followers monthly on Instagram, Tik Tok, Facebook.
• Created content for bi-weekly email blasts, video marketing, and live streams.
• Coordinated and advertised large scale bodybuilding and sports expositions hosting
thousands of competing athletes.
• Used AI-assisted video editing tools to accelerate highlight r

• Curated annual marketing budget of $103k to increase sales revenue by an average of
19% over 1.5 years. Promoting sales through digital campaigns and direct sales.
• Lead a team of 3 marketers to execute campaigns via email blasts, social media posts,
and blog posts.
• Utilized AI market analysis tools to identify trending topics, improving the email click
through rate by 3.5%, web store traffic

• Photoshop product development, Catalog and website design, Online Marketing
• Developed 150+ new products and designs to be used on hard goods and novelty items
supplied to casinos, gift shops, novelty stores.
• Leveraged AI-assisted design tools to generate product mockups and artwork.
• Partial owner of the custom built Order Solution System (iOS App), which implemented a
SKU tracking system r

• Door to Door Sales, Solar Energy expertise, Telephone follow up
• Refined sales pitch to generate qualified leads and set up appointments.
• Performed phone call or in person follow up with clients providing customer support.

• Brand promotion and sales of electric skateboards and scooters
• Surpassed goal of 20 sales in 3 months
• Social media advertising
• Marketing and custom graphic design for promotional advertisements

Door to Door Sales, Solar Energy expertise, Telephone follow up

• Worked in retail store to directly sell and assist customers in finding high value jewelry.
• Surpassed monthly sales goals per hour worked 8 months in a row and achieved highest commission bracket.

Jewelry Sales, Floor Associate, Cashier, Customer Service

Minor: Business Analytics

Pursued a Bachelor of Science in Marketing/Marketing Management with a minor in Business Analytics.

Pursued a Bachelor of Science in International Business with a minor in Business Analytics.

Obtained Certified Nursing Assistant License