Austin Bratton

Evaluated AI-generated responses and conversation data to improve accuracy, quality, and overall model performance. Applied detailed guidelines to analyze outputs, identify errors, and provide structured feedback for AI training.

Provided academic advising and support to student-athletes through one-on-one meetings focused on study skills, time management, organization, and academic success. Advised on degree requirements, course planning, and NCAA eligibility.

Evaluated search engine results based on relevance, accuracy, and alignment with user intent to improve search quality. Applied detailed project guidelines and quality standards to analyze search queries, webpages, and digital content.

Managed customer support and account relationships using HubSpot, Klaviyo, and Gorgias. Managed Amazon and Shopify product listings, inventory updates, and e-commerce operations.

Provided administrative support through calendar management, meeting coordination, correspondence, and document preparation. Managed invoicing, payment processing, and financial records.

Master of Business Administration degree from Florida Atlantic University from 2021 to 2023.

Bachelor of Science in Business Administration with a Marketing concentration from Trinity University from 2016 to 2020.