Open to opportunities

Davorah Stetson

@davorahstetson

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Operations and customer success professional driving data-informed process improvements.

United States

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What I'm looking for

I seek a role where I can lead operations or customer success teams, apply data-driven improvements, work remotely or hybrid, and advance technical skills in programming and AI.

I am a results-driven operations and customer success professional with 4+ years of experience managing high-volume workflows, leading small cross-functional teams, and delivering exceptional client experiences in both remote and on-site settings.

I combine technical aptitude—currently pursuing an Associate’s Degree in Computer Programming & Analysis and hands-on experience with C#, Java, and Python—with strong operational discipline to scale processes while maintaining quality and compliance. My work has reduced compliance violations, improved incident response times, and increased customer satisfaction scores.

I prioritize clear communication, systematic training, and data-driven decision-making to solve problems and support teams. I am comfortable managing sensitive data, optimizing workflows, and leveraging AI tools and prompt engineering to enhance productivity.

Experience

Work history, roles, and key accomplishments

Current

Security Operations Supervisor

Current

Allied Universal

May 2023 - Present (2 years 6 months)

Oversee daily security operations for a high-traffic financial call center and data facility, managing schedules and a team of 3–5 personnel while reducing compliance violations by 20% and improving shift handoff communication by 35%.

Security Operations Access Control Incident Management & Compliance Team Leadership Process Improvement Shift Scheduling Documentation

Customer Service Team Lead

Walgreens

Aug 2022 - Jun 2023 (10 months)

Led a team of 2–3 associates in retail photo and pharmacy customer service, implemented a follow-up system that increased positive feedback by 18%, and maintained a 95%+ escalated-issue satisfaction rate.

Team Leadership Customer Service Vendor Reconciliation Training Process Improvement Cross Functional Collaboration

Remote P&C Insurance Agent

USAA

Apr 2021 - Aug 2022 (1 year 4 months)

Provided multi-channel remote support handling 40–60 member interactions daily, maintained 92% QA score, and consistently ranked in the top 25% for customer satisfaction and first-call resolution.

Customer Support CRM Policy Processing Claims Handling & Compliance Time Management Escalation Management Quality Assurance

Remote Insurance Agent

USAA

Apr 2021 - Aug 2022 (1 year 4 months)

Provided multi-channel remote support handling 40–60 member interactions daily, maintained 92% QA score, and consistently ranked in the top 25% for customer satisfaction and first-call resolution.

Customer Support CRM Policy Processing Claims Handling Time Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Hillsborough Community College

Associate's Degree, Computer Programming and Analysis

Grade: 3.5 GPA

Activities and societies: Relevant coursework in Software Programming, Data Structures, Database Management; programming in C#, Java, Python.

Pursuing an Associate's Degree in Computer Programming and Analysis with coursework in software programming, data structures, and database management; expected graduation December 2027.