Augustinemary Agupugo

I am a Mechanical Engineering graduate with hands-on experience in warehouse operations, logistics, customer service, and process improvement. I currently work as a Sortation Associate at Amazon in the United Kingdom, where I have developed strong skills in teamwork, problem-solving, attention to detail, time management, safety compliance, and working efficiently in a fast-paced environment.

Throughout my career, I have taken on responsibilities beyond my core role, including training new associates, supporting team operations, and helping improve productivity and quality. I enjoy identifying better ways of working, solving operational challenges, and contributing to continuous improvement.

I am also actively developing my technical skills. I am studying IT Support and CompTIA A+ through Amazon Career Choice and expanding my knowledge of technical support, cloud computing, data analysis, SQL, Power BI, SAP, and workflow automation. My long-term goal is to transition into technology, technical support, operations, or business process improvement roles where I can combine my engineering background with modern digital skills.

I am interested in opportunities in customer support, technical support, virtual assistance, operations, logistics, data annotation, quality assurance, and administrative support. I enjoy learning new technologies, working with diverse teams, and continuously improving my skills. I am a quick learner, adaptable, dependable, and committed to delivering high-quality results.

My strengths include analytical thinking, excellent communication, attention to detail, organization, problem-solving, and the ability to perform well under pressure. I am excited to contribute to organizations that value innovation, continuous learning, and operational excellence while continuing to grow professionally.