Open to opportunities

Галина Николова

@0001593

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Resourceful customer support and warehouse professional with strong technical and communication skills.

United Kingdom

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What I'm looking for

I seek a role where I can apply technical support and hands-on operational skills in a collaborative, safety-focused environment with opportunities to grow and use digital tools.

I am a resourceful and self-motivated professional with experience in technical customer support, warehouse operations, and production machine operation. I consistently meet targets, maintain high standards of quality and safety, and adapt quickly to changing work environments.

My background includes remote technical customer support where I handled inbound calls, used specialized software, and maintained accurate records while delivering C2-level English communication and troubleshooting. I have hands-on experience operating and calibrating machinery, performing quality checks, and handling logistics in fast-paced warehouse and production settings.

I bring strong written and verbal communication skills, solid IT and audiovisual literacy (Windows, Teams, Zoom, Office 365, Crestron), and a proven ability to work independently or collaboratively. I am committed to continuous learning, have completed a Digital Marketing course, and apply attention to detail and emotional intelligence to support teams and resolve conflicts effectively.

Experience

Work history, roles, and key accomplishments

Picker

Job and Talent

Apr 2025 - Jul 2025 (3 months)

Selected and prepared goods for shipment in a fast-paced warehouse, maintaining high accuracy and efficiency while scanning items and ensuring compliant handling and packaging.

Order picking Packaging Time Management Teamwork

Machine Operator

Response Personnel Limited

Feb 2025 - Apr 2025 (2 months)

Operated and maintained production machinery in a coffee factory, performing packing and quality checks while upholding cleanliness and safety standards to meet daily targets.

Machine Operation Quality Control Team Collaboration

Technical Customer Support

Resultcx

Oct 2024 - Feb 2025 (4 months)

Provided inbound technical customer support and troubleshooting, maintained accurate records, promoted products when appropriate, and upheld company service standards with C2 English proficiency.

Technical Support Troubleshooting Inbound Product Promotion Time Management Computer Literacy CRM Database Entry

Social Media Content Officer

United Business Federation

Mar 2021 - Aug 2023 (2 years 5 months)

Produced and analyzed social media content and metrics, generated reports to guide strategy, managed stakeholder relationships, and delegated design tasks to support campaign delivery.

Analytics Reporting Stakeholder Management Content Strategy

Machine Operator

New Staff

Jun 2022 - Aug 2022 (2 months)

Calibrated and set up machines for varied jobs, monitored material feeds and production efficiency, and implemented adjustments to reduce waste and ensure quality output.

Setup Quality Assurance

Warehouse Operative

Arla Foods

Aug 2020 - Dec 2020 (4 months)

Performed picking, packing and pallet handling to meet productivity targets, operated forklift equipment, and ensured package accuracy and safe manual handling practices.

Order picking Manual Handling Packing Accuracy Health & Safety)Health & Safety