Open to opportunities

Sanjana pema

@sanjanapema

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Motivated Computer Science graduate eager to excel in IT support.

United Kingdom

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What I'm looking for

I am looking for a role that offers opportunities for growth in IT support, where I can leverage my skills and passion for technology in a collaborative environment.

I am a motivated and detail-oriented Computer Science graduate with hands-on experience in IT systems, warehouse operations, and logistics environments. My strong foundation in technical troubleshooting, hardware/software installation, and user support positions me well for a career in IT Infrastructure Support. I thrive in high-pressure, fast-paced settings and am known for my proactive approach and strong work ethic.

Throughout my career, I have demonstrated excellent communication, organization, and problem-solving skills. My experience as an Imaging Specialist at Iron Mountain allowed me to manage the end-to-end scanning and digitalization of NHS documents, ensuring quality and accuracy. Additionally, I have led projects that involved coordinating warehouse-based digital transformation processes, gaining practical experience with document systems and data integrity checks.

Experience

Work history, roles, and key accomplishments

Imaging Specialist

Iron Mountain

Apr 2024 - Present (1 year 3 months)

Managed end-to-end scanning and digitalisation of NHS documents with a focus on quality and accuracy. Independently led the NNUH project, coordinating warehouse-based digital transformation processes.

Document Scanning Digitalization Data Integrity Project Coordination

Warehouse Operative

Unipart Logistics

May 2023 - Present (2 years 2 months)

Carried out picking, packing, and inventory handling using warehouse systems. Operated in a new warehouse environment, adhering to IT-supported logistics workflows.

Inventory Management Pick

Team Leader – SOHO Rework Team

Rhenus Logistics

May 2022 - Present (3 years 2 months)

Directed a team to meet shift targets, ensuring efficient task delegation and real-time problem resolution. Gained first-hand experience with WMS coordination and operational IT tools.

Team Leadership WMS Operational Tools Task Delegation

Warehouse Operative

Quest Employment / Amazon

May 2020 - Present (5 years 2 months)

Worked with scanning, labelling, and packing systems for accurate product tracking and distribution. This role involved adherence to strict operational guidelines in a fast-paced environment.

Labelling Systems Distribution

Retail & Customer Support

Thimbles Fabrics and Crafts / First Images

Jan 2018 - Present (7 years 6 months)

Delivered front-line customer support and managed digital marketing efforts on platforms like eBay and the company website. Gained early experience with Adobe Photoshop and online listing systems.

Customer Support Digital Marketing eBay Adobe Photoshop Online Listing Systems

Education

Degrees, certifications, and relevant coursework

Nottingham Trent University

BSc (Hons) Computer Science, Computer Science

Completed a comprehensive Bachelor of Science (Honours) degree in Computer Science. Gained a strong foundation in various technical areas relevant to IT infrastructure support.

Gateway College

OCR Level 3 Extended Diploma in ICT, ICT

Achieved an OCR Level 3 Extended Diploma in ICT, building foundational knowledge in information and communication technology. This diploma provided practical skills and theoretical understanding essential for further studies in computer science.

Crown Hills Community College & Gateway College

GCSEs, General Studies

Completed GCSEs, including core subjects such as English, Maths, Science, and ICT. These qualifications provided a solid academic base for further education in technology and computer science.