At OPay Digital Service Ltd, I resolved high-priority complaints and escalations involving delayed settlements, incomplete transactions, and erroneous transfers.
I communicated with users through live chat, outbound calls, social media, and email. I documented recurring transaction failures and escalated them with context, contributing to process improvements.
At IROKOtv, I resolved customer inquiries and service issues, maintained interaction records, and created customer accounts. I also followed up to ensure issues were resolved.
At Consolidated Hallmark Insurance, I contacted prospective and existing customers about products and services, scheduled follow-ups, and recommended insurance products based on customer needs.
