JUjuliajaks User
@juliajaksuser
Sales operations expert with a focus on customer success and retention.
PortugalWhat I'm looking for
With a robust background in sales operations and customer success, I have dedicated my career to enhancing customer experiences and driving business growth. My journey began with a Bachelor in Tourism and Hotel Management, followed by a Post Graduate Diploma in Business Management, which equipped me with the necessary skills to thrive in dynamic environments.
Throughout my professional experience, I have successfully managed sales operations at Global Citizen Solutions and Rebelde Publishing, where I optimized workflows and implemented CRM solutions to improve efficiency. As a Customer Success Manager at Frst Falconi, I focused on maintaining strong client relationships and enhancing user adoption through strategic consulting. My role as a Customer Success Mentor further solidified my commitment to improving customer retention and satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Mentor
Ementor.br
Oct 2023 - Present (1 year 8 months)
Personalized mentoring focused on Customer Experience. Structured Customer Success areas and improved customer retention. Guided clients on enhancing customer service and satisfaction.
Sales Operations
Global Citizen Solutions & Rebelde Publishing
Oct 2023 - Jan 2024 (3 months)
Managed sales operations, optimizing workflows and improving efficiency. Implemented CRM solutions to enhance pipeline visibility and sales forecasting. Developed strategies to improve customer engagement and conversion rates.
Customer Success Manager
Frst Falconi
Oct 2023 - Oct 2023 (0 months)
Maintained and strengthened client relationships to ensure high retention and satisfaction. Led onboarding and training processes to enhance user adoption. Provided strategic consulting to clients, optimizing their business operations.
Account Manager
ActiveCampaign
Feb 2019 - Jun 2023 (4 years 4 months)
Conducted strategic meetings to enhance customer empowerment. Drove product adoption and engagement through product workshops. Developed innovative solutions to improve customer experience.
Channel Account Manager
Resultados Digitais
May 2017 - Dec 2018 (1 year 7 months)
Educated and developed marketing agencies on business and sales strategies. Assisted agencies in implementing sustainable business models. Improved sales processes to maximize revenue and customer retention.
Founder
AnfitriãoBnb
Aug 2016 - Aug 2018 (2 years)
Founded and managed a holiday rentals company. Acquired 40+ properties within three months. Developed marketing and sales strategies for property listings.
Account Manager
Booking.com
Jul 2014 - Aug 2016 (2 years 1 month)
Provided consultancy and support to hotels in the southern region of Brazil. Acquired new properties and enhanced market share. Planned and conducted workshops and webinars for partners.
Education
Degrees, certifications, and relevant coursework
IMInstitute of Commercial Management
Post Graduate Diploma, Business Management
2011 - 2012
Post Graduate Diploma in Business Management, covering advanced business strategies, management principles, and operational efficiency.
UFUniversidade FUMEC
Bachelor, Tourism and Hotel Management
2001 - 2005
Bachelor in Tourism and Hotel Management, focusing on the principles of tourism management, hospitality services, and customer relations.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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