Carlos Santos

I am a multilingual Sales and Customer Success Professional with over 7 years of international experience in B2B sales, technical support, and healthcare coordination. My career has been marked by a proven ability to lead cross-functional teams, enhance customer satisfaction, and drive revenue growth through strategic account management and tailored solutions. Fluent in Portuguese, English, Spanish, and Italian, I possess strong cross-cultural communication skills and a passion for operational excellence.

Throughout my career, I have held various roles that have allowed me to develop a diverse skill set. As a Customer Success & Operations Manager at Utopia Guest House, I managed customer success programs and implemented digital tools that increased operational efficiency by 30%. My experience as a Back Office Manager at Manheim Auto Auction involved training teams on product specifications, which significantly improved sales conversions. I am dedicated to delivering exceptional service and continuously seek ways to enhance the customer experience.

Currently, I serve as a Medical Coordinator at AP Companies Global Solutions, where I coordinate international healthcare assistance and negotiate treatment plans with insurers. My commitment to accuracy and compliance has enabled me to manage over 200 records monthly with a 99.9% accuracy rate. I am excited to leverage my skills and experience to contribute to a dynamic organization focused on growth and customer satisfaction.