Looking for a job

Aubrey May Ansaldo

@aubreymayansaldo

Message

Experienced Virtual Assistant

Philippines

Message

What I'm looking for

Seeking a challenging role that utilizes my customer service, with opportunities for growth and professional development.

I'm Aubrey May Ansaldo, a seasoned virtual assistant with a strong background in customer service and sales. With years of experience in the BPO industry, I've developed a deep understanding of customer needs and effective communication skills.

Throughout my career, I've worked with various clients, including US-based and Australian-based companies, providing exceptional customer experiences and resolving issues promptly. My expertise includes cold calling, appointment setting, and customer service representation.

In addition to my customer-facing skills, I'm proficient in using Google Suite, Microsoft Office, and CRM tools like HubSpot, Close.io, and Salesforce. I'm also skilled in graphic design, video editing, and AI tools like ChatGPT.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Hotel Reservation

Checking cases for cancellation or early departure requests, managing social media accounts, and collecting refunds to hotels and third-party suppliers.

Customer Service Social Media Management

Cold Caller / Appointment Setter

BPO Setting

Cold calling potential leads to check if they are interested in the service and products of our company, setting appointments with leads, and meeting with the CEO or Consultants.

Sales Customer Service Communication B2B B2C