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Atere Opeoluwa

@atereopeoluwa

Customer Service Representative at WalletWise Limited, resolving fintech account and payment issues and helping customers navigate wallet services.

Nigeria

Message

At WalletWise Limited, I support customers with account access, transactions, payments, wallet services, and KYC requirements. I troubleshoot issues, handle support tickets, and share recurring service concerns with relevant teams.

At Peamev Consult Limited, I designed data-driven retention strategies that increased client retention by 30% in six months and streamlined onboarding, reducing onboarding time by 25%. At Access Bank Nigeria Plc, I supported over 500 agents after onboarding and led customer education forums on digital banking.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

WalletWise Limited

Oct 2025 - Present (1 year)

Serves as a primary point of contact for customers, providing support through phone, email, and live chat. Resolves inquiries and technical issues related to fintech products, conducts KYC verification, and escalates complex cases.

Customer Support Fintech KYC Troubleshooting CRM Communication Skills

Customer Retention Officer

Peamev Consult Limited

Jan 2025 - Oct 2025 (9 months)

Designed and executed data-driven strategies that increased client retention by 30% in six months. Led CRM, email, and social media campaigns to boost digital client engagement and streamlined onboarding processes.

CRM Email Marketing Social Media Data Analysis Customer Retention Onboarding

Agency Banking Officer

Access Bank Nigeria Plc

Sep 2021 - Nov 2024 (3 years 2 months)

Delivered post-onboarding support to over 500 agents, resolving inquiries to increase activation rates. Facilitated agent engagement and conducted compliance training to ensure regulatory adherence.

Agent Support Customer Education Compliance Digital Banking Communication Skills

Administrative Officer

LUTH Crystal Optics

Jun 2019 - Sep 2021 (2 years 3 months)

Managed internal communications and responded to client inquiries to enhance overall experience. Coordinated correspondence and supported daily office operations.

Administrative Support Communication Skills Scheduling Client Services

Assistant Presiding Officer

INEC

Jan 2019 - Jan 2019 (0 months)

Engaged with voters to provide efficient service during general elections. Maintained a calm environment and resolved on-site disputes with professionalism.

Voter Engagement Conflict Resolution Leadership Communication Skills